Russell Chenery-Preen

• Joined Social Care Applications Team in 2015, administering applications for new children’s social care settings.
• Promoted to Team Supervisor in 2020, managing 7 advisors focused on quality and productivity.
• Ensured all Service Levels were achieved.
• Conducted induction and training sessions for all new starters within the organisation.
• Led project to regulate Supported Accommodation through Ofsted, achieving successful delivery on time.
• Participated in user groups for process mapping of registration and inspection processes.
• Recruited and managed a new team dedicated to overseeing applications and ensuring compliance.
• Designed desk instructions and training materials, facilitating effective staff onboarding.
• Fostered a positive working environment, enhancing overall team morale.

• Reviewed immigration files to determine eligibility for UK residency.
• Conducted 5 reviews each day including my recommendation whether to grant asylum.
• Adapted to changing data supplied by external agencies during file assessments.
• Concluded assignment upon completion of tenure in this role.

• Managed all aspects of RAC Breakdown and Motor Insurance.
• Oversaw motor claims for Boscastle Flood victims from initial notification to settlement in 2004.
• Received RAC Chief Executive’s Award for significant contributions to claims management.

• Interpreted pension scheme rules accurately, facilitating effective decision making.
• Coordinated pension scheme updates for enhanced customer satisfaction.
• Prepared annual benefit statements, enhancing transparency to members.
• Handled early retirement cases with care and precision.
• Calculated transfer values for seamless transitioning between schemes.
• Administered death benefits claims for efficient processing and payout.

• Produced Routine Orders and typed essential documents for efficient operations.
• Ensured meticulous maintenance of registry system to track all files accurately.
• Provided Personal Assistant support to Office Commanding Central Air Traffic Control School.
• Contributed to Personnel Services Flight by delivering vital personnel services.
  Created documents of varying security levels, up to secret classification.

Provided quotations for household and motor insurance as an insurance clerk.
Supported operations of local building society through sub-branch services.
Assisted clients with insurance inquiries, ensuring accurate information delivery.