Russ Miller
Sunderland,North Tyneside
Summary
12Step Group Facilitator 23 years experience 12 Step Counsellor/Therapist familiar with Humanistic Person Centred Counselling treatment protocols. Respond to emergency situations with calm and respectful approach. Passionate about patient support and resource advocacy.
Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in team-based setting. 12 Step Counsellor/Therapist bringing twenty two years of experience in mental health support and crisis response. Comfortable working with patients of all backgrounds .
Resourceful Counsellor bringing Twenty two years of experience in mental health support and crisis response. Comfortable working with patients of all backgrounds .
Respond to emergency situations with calm and respectful approach. Passionate about patient support and resource advocacy.
Dynamic retail professional with expertise in handling difficult customers and product display setup. Demonstrates strong sales acumen and proficiency in retail software, contributing to enhanced customer experiences and increased sales. Possesses comprehensive awareness of the retail industry, aiming to leverage skills for continued growth and success in a challenging retail environment.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Guitar teacher
Self Employed
Sunderland, Tyne & Wear
01.2022 - Current
- Created personalised lesson plans to meet individual student needs.
- Facilitated engaging group classes, promoting collaboration and musical understanding.
- Implemented innovative teaching techniques to improve student learning outcomes.
- Regularly assessed student progress to adjust lessons for continuous improvement.
Retail sales associate
Riff Raff Guitars
Sunderland, Tyne & Wear
01.2022 - Current
- Assisted customers in selecting products and provided tailored recommendations based on individual preferences.
- Maintained a well-organised sales floor and ensured all merchandise was presented attractively.
- Processed transactions efficiently using point-of-sale systems while handling cash and credit payments.
- Collaborated with team members to achieve daily sales targets and enhance overall customer satisfaction.
- Resolved customer complaints promptly and professionally, ensuring a positive shopping experience.
- Conducted regular inventory checks and restocked shelves to maintain optimal product availability.
- Engaged in product training sessions to stay informed about new arrivals and merchandising techniques.
Recovery coordinator
Humankind
Durham, Durham
09.2012 - 08.2018
- Coordinated recovery plans for individuals, ensuring tailored support and resources were provided.
- Collaborated with multidisciplinary teams to assess client needs and develop appropriate interventions.
- Facilitated workshops and training sessions to educate clients on recovery strategies and coping mechanisms.
- Advocated for clients' rights, working to eliminate barriers to access essential services and support.
- Monitored progress of clients, adjusting recovery plans based on individual feedback and changing circumstances.
- Developed and maintained comprehensive documentation of client interactions and recovery outcomes.
- Implemented best practices in recovery coordination, improving service delivery and client satisfaction.
12 Step Therapist
North East Council Addictions
Peterlee, Durham
09.2012 - 07.2018
- Facilitated individual and group therapy sessions using established 12-step methodologies.
- Developed tailored treatment plans that addressed clients' specific addiction challenges.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Provided ongoing support and motivation to clients throughout their recovery journeys.
- Led educational workshops focused on addiction awareness and recovery strategies.
- Evaluated clients' progress and adjusted treatment approaches to enhance effectiveness.
- Maintained accurate and confidential client records in adherence to regulatory standards.
- Engaged in continuous professional development to stay updated on best practices in addiction therapy.
Senior counsellor
Counted 4
Sunderland, Tyne and Wear
08.2006 - 08.2012
- Facilitated counselling sessions that addressed clients' emotional and psychological needs.
- Developed tailored intervention plans to support clients in overcoming personal challenges.
- Conducted workshops that promoted mental well-being and personal development among participants.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Mentored junior counsellors by providing guidance on best practices and case management.
- Evaluated client progress and adjusted therapeutic techniques to enhance effectiveness of sessions.
- Researched and implemented evidence-based practices to improve counselling strategies.
- Maintained accurate and confidential records of client interactions and treatment outcomes.
Senior counsellor
The Lazarus Centre
Sunderland, Tyne and Wear
03.2001 - 07.2006
- Led development and implementation of comprehensive counselling programmes for diverse client needs.
- Facilitated workshops and group sessions to enhance personal development and emotional well-being.
- Conducted thorough assessments to identify client challenges and create tailored support plans.
- Provided guidance and mentorship to junior counsellors, fostering professional growth and skill enhancement.
- Collaborated with multidisciplinary teams to ensure holistic approaches to client care and support.
- Maintained accurate and confidential client records in compliance with organisational policies and regulations.
- Advocated for client needs and rights within various community and organisational settings.
Education
Diploma of Higher Education - health and social care
sunderland bede college
Sunderland 08.2001 - 08.2003
certificate counselling - counselling
Bede college
sunderland 05.2001 - 05.2003
Skills
- Handling difficult customers
- Product display setup
- Retail software proficiency
- Sales acumen
- Retail industry awareness
Timeline
Guitar teacher
Self Employed
01.2022 - Current
Retail sales associate
Riff Raff Guitars
01.2022 - Current
Recovery coordinator
Humankind
09.2012 - 08.2018
12 Step Therapist
North East Council Addictions
09.2012 - 07.2018
Senior counsellor
Counted 4
08.2006 - 08.2012
Diploma of Higher Education - health and social care
sunderland bede college
08.2001 - 08.2003
certificate counselling - counselling
Bede college
05.2001 - 05.2003
Senior counsellor
The Lazarus Centre
03.2001 - 07.2006