Russ Hardyman
Swindon
Summary
Accomplished IT engineer with over 12 years experience, progressed through 1st, 2nd, 3rd line support. Competent and self-motivated, a quick learner with a keen eye to detail. Multi-industry experienced, highly adaptable and reliable.
Excellent communication and collaboration skills, with extensive experience working in cross-functional teams to deliver reliable and scalable IT solutions aligned with business objectives.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
EUC & Domain Technician
St. James's Place Wealth Management
Cirencester, Gloucestershire
12.2017 - 07.2025
Administration of EUC estate, circa 7,000 Windows devices comprising of physical devices and cloud systems hosted in AWS.
Responsible for patching Windows 10/11 OS, application packaging (Windows/MacOS) and server patching (Windows Server).
Strict adherence to IASME Cyber Essentials Plus, Change, Incident, Problem and Request management.
Testing and Implementation of Automation tools to streamline existing practices (Windows Autopilot, Patch My PC, Windows Autopatch).
Additional project work alongside BAU, including implementation of new solutions as well as managing existing systems.
IT Service Desk Analyst (SME)
Dyson UK
Malmesbury
09.2015 - 12.2017
IT Service Desk Analysy
Heidelberg Cement Products UK
Chipping Sodbury
04.2013 - 09.2015
Education
Diploma of Higher Education - Music
Access To Music
Bristol 09.2005 - 06.2007
GCSE's - English, Maths, Science, Music, Art, IT -
The Ridings High School
Bristol 09.2000 - 06.2005
Skills
Windows OS (10/11)
Microsoft SCCM
Microsoft Intune/Azure
Windows Autopilot
Windows Powershell Automation
Group Policy
Windows Applocker
NTFS
Windows Application Packaging
Windows Server Patching (2008)
Active Directory
Google Enterprise
Affiliations
- Music, Films, Gaming, American Football, Motorcycles, Aquaria
Certification
ITIL v3 Foundation Certified
References
References available upon request.
Timeline
EUC & Domain Technician
St. James's Place Wealth Management
12.2017 - 07.2025
IT Service Desk Analyst (SME)
Dyson UK
09.2015 - 12.2017
IT Service Desk Analysy
Heidelberg Cement Products UK
04.2013 - 09.2015
Diploma of Higher Education - Music
Access To Music
09.2005 - 06.2007
GCSE's - English, Maths, Science, Music, Art, IT -
The Ridings High School
09.2000 - 06.2005
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