Ruslan Olaru
London
Summary
A highly ambitious leader with a background in customer service,training, and team development. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record. Motivated with 6 years of progressive experience in the hospitality industry. Energetic self-starter and team builder able to navigate high-stress situations and achieve goals on time and under budget. Excellent at juggling multiple tasks and working under pressure.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
London Local Host
Tourwise of London
London
03.2023 - Current
- Created a welcoming environment with friendly interactions and prompt service.
- Utilised point-of-sale systems, facilitating seamless billing processes.
- Coordinated private event set-up, delivering successful hosting experiences.
- Trained new employees to ensure consistent quality of service.
- Created memorable customer experiences through attentive, responsive service.
Production Shift Leader
Photobox /PPG
London
08.2020 - 03.2023
- Oversaw inductions, training and probation procedures for new starters.
- Recorded daily yield, implementing measures to boost productivity, reduce waste, and cut costs.
- Conducted workplace safety inspections whilst setting personal example for health and safety.
- Maximised On Time- In Full (OTIF) by optimising daily production plans.
- Reworked staff positions and workflow based on individual abilities and production targets, improving team attainment.
- Led quality assurance initiatives and revamped utilisation of work time, resulting in increased profits.
- Established and championed clear priorities and production quality standards.
- Set and revised production schedules, adapting to changes in purchasing trends and company priorities.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Investigated quality, safety and productivity issues, implementing corrective action to prevent recurrence.
- Owned delivery of production tasks and projects, completing to agreed standards.
Production Operator
Photobox
London
03.2020 - 08.2022
- Operated production equipment safely and effectively, maximising quality output.
- Set up production equipment, verifying correct functionality and calibration compliance to maximise machinery efficiency.
- Consistently followed company safety regulations, maintaining secure, low-risk working environments.
- Adjusted equipment to meet evolving production needs, consistently achieving against targets.
- Completed daily shift reports, accurately capturing volume outputs, overall equipment effectiveness and adherence.
Recruitment Consultant
Class1Personnel
London
12.2016 - 12.2019
- Assisted various business groups with document organization and dissemination during acquisitions.
- Worked directly with departments, clients, management to achieve the result.
- Managed team of 50-100 employees, overseeing the hiring, training, and professional growth of employees.
- Developed a new process for employee evaluation which resulted in marked performance improvements.
- Improving company customer service rating
- Doing bookings for various clients around Heathrow and around London
- Assisting with check-ins in various sport events and festivals all around London and the UK.
- Taking phone calls from the clients and our staff
- Arranging transport for our staff to a different location in some cases
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Supported managers in improving operations and resolving issues to deliver top-notch customer service.
Resourcing Officer
Class1Personnel
London
01.2016 - 11.2016
- Implemented new team onboarding program, reducing training time from 4 weeks to 2.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Managed team of 50 employees, overseeing the hiring, training, and professional growth of employees.
Event Staff
HRS
London
01.2015 - 08.2015
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
- Guided guests through dining rooms and provided needed assistance.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Calculated charges, issued bills and collected payments.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education
Higher National Diploma - Business Management
Regent College London
London 09.2023 - 05.2025
NVQ Level 1 - Business And Administration
IRIM
Chisinau2011
Skills
- Self-motivated
- Extremely organized
- Team management
- Attention to detail
- Project management
- Budgeting
- Strong verbal communication
- Microsoft Office
- Conflict resolution
- Team player
- Staff development
- Team leadership
- Problem-solving
- Fluent in Romanian,Russian,English
Timeline
Higher National Diploma - Business Management
Regent College London
09.2023 - 05.2025
London Local Host
Tourwise of London
03.2023 - Current
Production Shift Leader
Photobox /PPG
08.2020 - 03.2023
Production Operator
Photobox
03.2020 - 08.2022
Recruitment Consultant
Class1Personnel
12.2016 - 12.2019
Resourcing Officer
Class1Personnel
01.2016 - 11.2016
Event Staff
HRS
01.2015 - 08.2015
NVQ Level 1 - Business And Administration
IRIM
Similar Profiles
Naa LampteyNaa Lamptey
Customer Service Advisor at ESP Group [Transport for London and London Councils]Customer Service Advisor at ESP Group [Transport for London and London Councils]
Reymond EscanillaReymond Escanilla
Chef de partie at The Westin London Hotel, LondonChef de partie at The Westin London Hotel, London
TAHA HUMAYUNTAHA HUMAYUN
Regional Manager Pakistan, Nepal and Egypt at London Pathway College - University of Portsmouth LondonRegional Manager Pakistan, Nepal and Egypt at London Pathway College - University of Portsmouth London
Henry CharlesHenry Charles
Audit Assistant Manager at DeloitteAudit Assistant Manager at Deloitte
Zoe ChibuezeZoe Chibueze
Restaurant Manager at SmokehouseRestaurant Manager at Smokehouse