RUSHIKUMAR PATEL
Barking,United Kingdom
Summary
Experienced Head-Waiter with over 2 years in reservation and guest relations, with a strong focus on guest relationship management and upselling techniques. Proficient in coordinating with bar teams and back-of-house operations, ensuring seamless service delivery in high-volume dining environments. Skilled in utilising Seven Rooms and Open Table reservation systems, alongside MS Office for efficient data entry and basic accounting tasks. Multilingual capabilities enhance communication, while expertise in HACCP ensures adherence to safety standards. Career goals include advancing within the hospitality industry by leveraging time management and multi-tasking skills to optimise guest experiences.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Head Waiter
Fortnum and Mason
London, UK
08.2023 - 09.2025
- Supervise and coordinate daily front-of-house operations, ensuring smooth service flow in a high-volume luxury dining environment.
- Lead, train, and motivate wait staff to deliver exceptional customer service in line with brand standards.
- Maintain strict compliance with food safety, hygiene, and health regulations.
- Assist in menu planning, upselling premium items, and achieving revenue targets.
- Handle guest feedback and resolve issues promptly to maintain high satisfaction levels.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Maximised covers by monitoring dining room for seating availability.
Waiter
Dishoom
London, UK
04.2022 - 07.2023
- Greeted and seated guests, presenting menus and explaining daily specials to enhance the dining experience.
- Handled special events such as parties or private dinners, maintaining high standards of service.
- Processed payments and handled cash, card, and POS transactions efficiently.
- Adhered to all food safety, hygiene, and health regulations.
- Ensured smooth operations by efficiently overseeing the seating of guests.
- Assisted in training new staff members on service procedures and standards.
Education
Bachelor of Civil Engineering -
Ganpat University
06.2019 - 08.2023
Skills
- Reservation and Guest Relations
- Guest Relationship Management
- Bilingual or multilingual
- Menu Knowledge
- Upselling Techniques
- Coordination with Bar team and BOH
- Data entry speed
- Basic accounting
- HACCP
- Time management
- Multi-tasking
- Seven Rooms reservations system
- Open table reservations system
- MS Office
- Communicative english
- High-Volume dining experience
Languages
English
Master or proficient
C2
Hindi
Master or proficient
C2
Gujarati
Master or proficient
C2
Accomplishments
- Food and safety level 2 certificate
- Employee of the Month
- upselling of of beverages certificates
- Top customer Service of the year
Timeline
Head Waiter
Fortnum and Mason
08.2023 - 09.2025
Waiter
Dishoom
04.2022 - 07.2023
Bachelor of Civil Engineering -
Ganpat University
06.2019 - 08.2023
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