RUSHANG OTURKAR
London
Summary
Drive team success and elevate customer satisfaction through strategic call management, process optimization, and proactive leadership. A dedicated supervisor with a clear path toward management, offering exceptional skills in program oversight, team development, and cross-functional communication. Fast-learning and results-oriented, with a proven track record in guest satisfaction and business growth. Adept at solving complex problems, analyzing data-driven insights, and fostering high-performance teams to exceed organizational goals. Committed to continuous improvement and ready to take on greater leadership responsibilities.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
St Pancras Renaissance Hotel by Marriott
London
09.2024 - Current
- Led and mentored a high-performing team, ensuring seamless operations and exceptional customer service.
- Monitored and optimized call handling processes to improve efficiency and customer satisfaction.
- Provided hands-on training and coaching to team members, enhancing performance and engagement.
- Implemented process improvements to streamline workflows, resulting in increased productivity.
- Assisted in managerial duties, including staff scheduling, performance evaluations, and conflict resolution.
- Analyzed customer feedback and operational data to develop strategies for service enhancement.
Front Desk Associate
St. Pancras Renaissance hotel by Marriott
London
05.2023 - Current
- Greeted guests upon arrival, verifying identity and booking details.
- Provided critical administrative support to co-workers.
- Developed appropriate resources to meet needs of diverse audiences.
- Expertly handled complaints on GXP and recorded customer feedback to enhance guest experience.
- Creating 20% revenue increase through upselling and reaching the targets.
F&B Supervisor
DoubleTree by Hilton
London
02.2022 - 01.2023
- Identified issues, analyzed information and provided solutions to problems.
- Taking bookings for guests on phone calls or by email on the open table.
- Placing stock orders for the bar.
- Assisting tasks to the team members and getting them completed.
F&B Assistant
DoubleTree by Hilton
London
08.2021 - 01.2022
- Assisting and delivering high customer service to guests.
- Providing menus to guests and taking the right food and drink orders from them.
- Restocking the shelves from time to time.
- Setting up event rooms as requested by the management.
Education
Bachelor of Arts - International Hotel Management (Hons)
University of West London
London02.2024
12th cbse - Commerce
Bhartiya Vidya Bhavans
India 03.2018
Skills
- Customer demographic understanding
- Budget management
- Staff Training
- GXP
- Upselling
- Opera (PMS)
Timeline
Front Desk Supervisor
St Pancras Renaissance Hotel by Marriott
09.2024 - Current
Front Desk Associate
St. Pancras Renaissance hotel by Marriott
05.2023 - Current
F&B Supervisor
DoubleTree by Hilton
02.2022 - 01.2023
F&B Assistant
DoubleTree by Hilton
08.2021 - 01.2022
Bachelor of Arts - International Hotel Management (Hons)
University of West London
12th cbse - Commerce
Bhartiya Vidya Bhavans
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