RUSHALI HG

Manager with over nine years of experience at EY, specializing in designing and delivering ServiceNow solutions that drive large-scale digital transformation. Recognized for a strategic and visionary approach to architecting ServiceNow applications, with deep expertise across HRSD, ESG, Procurement Service Management, Supplier Lifecycle Management, Legal Service Delivery, TPRM, ITSM, and other enterprise workflows.

A ServiceNow Certified Technical Architect with a strong track record of leading complex engagements, solving business challenges, and delivering high-value outcomes for clients.

• Certified Technical Architect
• Certified Application Developer
• ServiceNow Implementation Specialist (CSM)
• ServiceNow Implementation Specialist (ITSM)
• ServiceNow Implementation Specialist (HR)
• ServiceNow Administrator
• 'EY Bronze Badge in ServiceNow' awarded for successfully leading multiple complex engagements

Lead Solution Architect | Global HR Transformation for a Professional Services Organization

• Leading the redesign of ServiceNow HRSD for a workforce of 400,000+ users across 150+ countries.
• Implemented the Employee Portal, enabled Now Assist capabilities, and standardized HR workflows while ensuring alignment with regional regulations and compliance requirements.

Lead Solution Architect | ESG Implementation for a Global Medical Technology Company

• Designed and implemented ESG workflows on ServiceNow to support enterprise-wide sustainability reporting and compliance.
• Delivered scalable ESG data capture, governance, and automation capabilities integrated with existing enterprise processes.

Lead Solution Architect | Enterprise ServiceNow Implementation for a Multinational Mining Company

• Led the transformation of global HR, procurement, and supply chain processes for 58,000+ users across EMEA, APAC, and LATAM.
• Developed a supplier portal serving 1,000+ suppliers, standardized workflows, improved employee experience, and strengthened compliance across regions and business units.

Lead Solution Architect | ITSM Implementation for a UK Financial Services Organization

• Led phased ITSM process implementation, bridging the client's maturity gap and designing scalable enterprise solutions.
• Built an enterprise service management architecture with 8 integrations and successfully delivered the MVP and roadmap for ongoing transformation.