RURU ZHAO
London,United Kingdom
Summary
Creative and customer-focused retail professional with a passion for animals and experience preparing unique, health-conscious afternoon teas and celebration treats for cats and dogs. Skilled in delivering warm, attentive service in both retail and event settings, with a strong sense of responsibility, cleanliness, and teamwork. Known for bringing positivity to the workplace, supporting colleagues, and ensuring that every guest — human or furry — has a delightful and memorable experience.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Pet Services & Event Assistant
R&L Pawfit
01.2025 - Current
- Developed and prepared handmade pet-friendly treats and themed afternoon tea sets, with special focus on dietary needs for overweight cats and dogs
- Planned and hosted pet birthday events, managing setup, activities, and communication with customers to ensure a joyful experience
- Communicated with pet owners to understand individual needs, ensuring high-quality service and animal well-being.
Sales assistant
Läderach
11.2023 - 08.2024
- Managed daily store operations, including product display, inventory management, and welcoming shop environment throughout the day.
- Handled card transactions at the till with accuracy and ensuring fast and accurate checkouts during high-traffic hours.
Lead Bartender
Simmons Bar
03.2022 - 09.2022
- Provided attentive service, prepared cocktails, managed bar setup and closing, and maintained a clean, well-stocked bar environment.
- Trained and supported new team members, fostering a positive and collaborative workplace atmosphere.
Barista Intern
Excel London Hospitality
02.2022 - 02.2022
- Prepared and served espresso-based coffee drinks while supporting fast-paced event service operations.
- Maintained a clean and hygienic workstation, ensuring a smooth and efficient customer flow.
Education
Bachelor of Arts - Contemporary media
University of Westminster
London 09.2021 - 06.2024
Skills
- Pet Food Preparation & Nutrition Awareness
- Customer Service Excellence
- Barista & Beverage Skills
- Cleanliness & Hygiene Standards
- Team Collaboration & Training
Certification
- KPCA Certified Pet Food Expert – Korea Pet Culinary Association
- Certified Pet Cake Designer – Ministry of Agriculture, Food and Rural Affairs (South Korea)
- Senior Pet Nutritionist – World Pet Association (WPA)
Languages
Chinese (Mandarin)
Native
Japanese
Elementary
Timeline
Pet Services & Event Assistant
R&L Pawfit
01.2025 - Current
Sales assistant
Läderach
11.2023 - 08.2024
Lead Bartender
Simmons Bar
03.2022 - 09.2022
Barista Intern
Excel London Hospitality
02.2022 - 02.2022
Bachelor of Arts - Contemporary media
University of Westminster
09.2021 - 06.2024
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