Summary
Overview
Work History
Education
Skills
Timeline
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Ruramai Madondo

Llanelli ,Carmarthenshire

Summary

Compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and team collaboration. Demonstrates ability to adapt quickly and handle challenging situations with empathy and professionalism. Eager to contribute positively and make meaningful difference in the care assistant role.

Overview

16
16
years of professional experience

Work History

Support Worker

Perthyn
Llanelli, Carmarthenshire
02.2024 - Current
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Assisted in maintaining clean environment for improved client health.
  • Assisted with mobility issues enabling easier movement around home.
  • Assured safety measures were met to prevent falls or accidents.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Completed housekeeping tasks resulting in clean, safe home environment.
  • Provided companionship during outings contributing to active social life for clients.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Participated in regular team meetings, enhancing quality of care provided.
  • Actively listened to client concerns thus creating comforting environment.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Administered medication with rigorous planning and recordkeeping.

Care assistant

Premier Advantage
Birmingham, West Midlands
07.2023 - 02.2024
  • Worked closely under supervision from registered nurses contributing to efficient workflow within facility.
  • Collaborated with healthcare team for effective patient care delivery.
  • Assisted in daily living activities for enhanced patient comfort.
  • Respected privacy and dignity of each resident during provision of care services.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Maintained confidentiality and compliance standards for optimized patient care.

Human resources officer

Ministry of Mines and Mining Development
Masvingo, Masvingo, Zimbabwe
06.2017 - 07.2023
  • Managed grievance handling procedures efficiently, reducing instances of internal conflict.
  • Enhanced employee morale by implementing effective rewards and recognition schemes.
  • Facilitated smooth communication channels through regular team meetings for better understanding among staff members.
  • Maintained accurate personnel records, ensuring data privacy regulations are met at all times.
  • Monitored adherence to health and safety regulations, safeguarding wellbeing of staff members at work premises.
  • Coordinated training and handled logistics and administrative tasks.
  • Maintained precise, detailed staff and company records for thorough reference.

Housing and Social Amenities Officer

Ministry of National Housing and Social Amenities
Mutare , Manicaland, Zimbabwe
06.2009 - 06.2017
  • Executed assigned duties responsibly thus meeting departmental expectations consistently.
  • Handled sensitive information with discretion and professionalism.
  • Ensured safety by routinely patrolling and conducting security checks.
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.
  • Maintained high standards of personal conduct, contributing to positive work environment.
  • Managed conflict resolution for maintaining peace in facility.
  • Provided customer service to improve overall visitor experience.
  • Increased operational efficiency by streamlining administrative processes.
  • Assisted during special events and large-scale operations ensuring smooth running of activities.
  • Conducted searches, investigating reported persons and premises for illegal activity.

Education

Health And Social Care Management

LCPS
London

High School Diploma - Health And Social Care

Apprenticeship Group Wales Ltd
Carmarthenshire

Master of Science - Public Sector Management

Africa University
Mutare, Zimbabwe
06.2017

Bachelor of Science - Social Science

Great Zimbabwe University
Masvingo, Zimbabwe
08.2007

Bachelor of Science - Psychology

Zimbabwe Open University
Mutare, Zimbabwe
10.2013

Skills

  • Learning disabilities support
  • Daily living assistance
  • Documentation expertise
  • Interpersonal relationships
  • Health checks
  • Mental health support
  • Safeguarding policies
  • Residential housekeeping
  • Development support
  • Medical appointment management
  • Record-keeping
  • Community integration strategies
  • Customer Service
  • Communication skills
  • Interpersonal communication
  • Team Leadership

Timeline

Support Worker

Perthyn
02.2024 - Current

Care assistant

Premier Advantage
07.2023 - 02.2024

Human resources officer

Ministry of Mines and Mining Development
06.2017 - 07.2023

Housing and Social Amenities Officer

Ministry of National Housing and Social Amenities
06.2009 - 06.2017

Health And Social Care Management

LCPS

High School Diploma - Health And Social Care

Apprenticeship Group Wales Ltd

Master of Science - Public Sector Management

Africa University

Bachelor of Science - Social Science

Great Zimbabwe University

Bachelor of Science - Psychology

Zimbabwe Open University

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Ruramai Madondo