Summary
Overview
Work History
Education
Skills
Timeline
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Ruqayya Firdos

Rochdale

Summary

Hardworking and passionate job seeker with excellent communication skills eager to work in the field of cosmetics and learn in this passionate field. Aiming to start in July 2024.

Overview

2
2
years of professional experience

Work History

Team Member

Tim Hortons
03.2023 - Current
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained a clean and organized dining areas for customers.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Reduced wait times for customers by delivering fast service.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfilment and prompt service.
  • Greeted guests warmly to foster welcoming environment.
  • Remained focused, calm and professional during peak rush hours.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Dental Nurse

Better Dental
11.2022 - 04.2023
  • Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
  • Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
  • Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
  • Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
  • Established a welcoming atmosphere by maintaining professional reception areas and addressing visitor inquiries promptly.
  • Monitored and procured needed supplies for reception and surgery.
  • Performed administrative tasks such as copying and reception work with accuracy.
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Maintained a safe and clean environment for patients and colleagues, adhering to infection control protocols.

Education

Master of Science - Human Physiology (Life Science)

Manchester Metropolitan University
04.2001 -

Master of Science - 2:2 in Medical Physiology (Life Science)

University of Manchester
04.2001 -

Skills

  • Workplace Safety

  • Infection control

  • Cultural Sensitivity

  • Teamwork

  • Special needs patients care

  • Equipment Operation

  • Professionalism and Ethics

  • Treatment Planning

  • Analytical Thinking

  • Organizational Skills

  • Time Management

  • Cleaning

  • Cash Handling

Timeline

Team Member

Tim Hortons
03.2023 - Current

Dental Nurse

Better Dental
11.2022 - 04.2023

Master of Science - Human Physiology (Life Science)

Manchester Metropolitan University
04.2001 -

Master of Science - 2:2 in Medical Physiology (Life Science)

University of Manchester
04.2001 -

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Ruqayya Firdos