Ruqaiya Motagam
Dundee,Angus
Summary
Highly dedicated and customer-focused professional with extensive experience in customer service roles across diverse industries. Proven ability to deliver exceptional service, resolve customer issues efficiently, and enhance customer satisfaction. Strong communication and problem-solving skills with a solid background in economics and energy studies. Upbeat Customer Service Advisor with strong complaint handling expertise. Diffuses conflict and converts customers through active listening and rapport building. Exceeds targets by delivering consistent service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Advisor
Byju's
India
08.2019 - 11.2021
- Provided exceptional customer service to a diverse clientele, addressing inquiries and resolving issues related to educational products and services
- Conducted follow-up communications to ensure customer satisfaction and retention
- Utilized CRM software to manage customer interactions and track service requests.
- Registered and updated accurate customer information on database.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Transferred customer calls to respective department or personnel to address specific issues.
- Recorded customer communications to maintain proper documentation.
Customer Service Representative
McDonald's
UK, Angus
05.2023 - Current
- Delivered high-quality customer service in a fast-paced environment, managing customer orders, and handling complaints efficiently
- Maintained a positive and welcoming atmosphere, ensuring a high level of customer satisfaction
- Assisted in training new staff members on customer service protocols and procedures.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
Content Writer
The Researchers Hub
India
01.2022 - 12.2022
- Created engaging and informative content for various academic and professional publications
- Conducted thorough research to ensure accuracy and relevance of content
- Collaborated with team members to produce high-quality written materials.
- Produced high quality, impactful content to strict deadlines, consistently meeting brand standards.
- Collaborated with writing team and content manager to develop strategic content.
- Proofread text to confirm spelling, grammar and style accuracy.
- Published content within deadlines using various CMS platforms.
- Monitored industry trends to capitalise on content and social media opportunities.
- Responded to ranking and algorithm trends to maintain content reach.
- Wrote quickly and accurately to achieve high-volume content targets.
Education
MSc in International Energy Studies and Energy Economics - Economics
University of Dundee
Dundee, UK 01.2023 - 01.2024
Bachelor of Arts in Economics - Economics
Mohanlal Sukhadia University
Udaipur, India 08.2018 - 11.2021
Skills
- Customer Focus
- Communication
- Customer Satisfaction
- Problem Solving
- Customer Service
- Computer Literacy
- Contact Centres
- Team Collaboration
- Google Analytics
- Technical writing
- Pitching
Languages
English
Fluent
Hindi
Native
Affiliations
- Charity Events
- Communicating
- Reading and Writing
- Basketball
Timeline
Customer Service Representative
McDonald's
05.2023 - Current
MSc in International Energy Studies and Energy Economics - Economics
University of Dundee
01.2023 - 01.2024
Content Writer
The Researchers Hub
01.2022 - 12.2022
Customer Service Advisor
Byju's
08.2019 - 11.2021
Bachelor of Arts in Economics - Economics
Mohanlal Sukhadia University
08.2018 - 11.2021
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