Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in product and service solutions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Hi, I’m
Rupinder Kaur
Bradford,Yorkshire
Summary
Overview
2020
years of professional experience
4
years of post-secondary education
Work history
Ekhi S.R.LVerona, Italy
Receptionist/ Beautition
11.2016 - 02.2020
Job overview
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Delivered front of house duties with warm and professional manner.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
- Maintained accurate and up-to-date records for smooth handovers.
- Took and communicated messages to minimise interruptions to staff workflows.
Terme di SirmioneSirmione, Italy
Beauty therapist
01.2016 - 07.2016
Job overview
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Tracked emerging beauty trends to expand services and product offerings.
- Greeted clients into salon, offering refreshments and magazines.
- Carefully handled hot wax to deliver clean and flawless results.
- Analysed beauty needs by assessing skin tone, texture and problems.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Performed pedicures and manicures, meeting daily appointment targets.
- Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
- Answered clients' queries and requests by phone and email.
- Offered thorough, knowledgeable advice and service throughout treatments and procedures.
Poiano ResortGarda, Verona, Italy
Beautician/ Receptionist
09.2013 - 06.2015
Job overview
- Upsold products with detailed knowledge and persuasive sales techniques.
- Completed facials to boost client health and wellbeing.
- Delivered immaculate manicures using gel and acrylics.
- Coordinated stock levels to achieve consistent supplies at best possible prices.
- Updated client records with strong systems knowledge.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Increased retail sales through exceptional product knowledge and persuasive sales techniques.
- Maintained continued personal development by attending training programmes and practicals.
Spa Emotions, Massaggio
11.2013 - 11.2013
Job overview
- Academy, Parma, Italia, Ayurvedico 2 livello
- Spa Emotions Academy, Parma (Italia)
- COMPETENZE PERSONALI
- Lingua madre Punjabi
- Altre lingue COMPRENSIONE PARLATO PRODUZIONE SCRITTA
- Ascolto Lettura Interazione Produzione orale
- Inglese C1 C1 C1 C1 C1
- Esol intenational (entry level certificative)
- Italiano C1 C1 C1 C1 C1
- Livelli: A1 e A2: Utente base - B1 e B2: Utente autonomo - C1 e C2: Utente avanzato
- Quadro Comune Europeo di Riferimento delle Lingue
- Competenze comunicative - buone competenze comunicative acquisite grazie al esperienza nella Spa
- Buone competenze relazionali e collaborative, accoglienza clienti e gestione reception acquisite con esperienza di lavoro nella Spa presso Poiano Resort
- Competenze digitali AUTOVALUTAZIONE
- Elaborazione delle informazioni
- Comunicazione
- Creazione di
- Contenuti
- Sicurezza
- Risoluzione di problemi
- Utente autonomo Utente avanzato Utente base Utente base Utente autonomo3/18 Unione europea
Massaggio
10.2013 - 10.2013
Job overview
- Ayurvedico 1 livello
Formazione Speciale
05.2013 - 05.2013
Job overview
- Tecniche Massaggi
- Comfort zone, Parma
Face
05.2013 - 05.2013
Job overview
- Body care
- Comfort zone, Parma (Italia)
Tecnico dei trattamenti Estetici, Specializzazione Livello 3 QEQ
09.2011 - 06.2012
Job overview
- ISTRUZIONE E FORMAZIONE, Istituto professionale C.F.P, Mantova
Centro di
09.2008 - 05.2011
Job overview
- Operatore per le cure estetiche - Estetista
- Istituto professionale C.F.P, Mantova, Italia), Formazione Professionale, Mantova (Italia)
Corso base ricostruzione unghie
01.2009 - 01.2010
Job overview
- Metodo Kylua
1 1 - 01.2003
Job overview
- Competenze digitali - Scheda per l'autovalutazione
- Patente di guida B, /18 Unione europea, /18 Unione europea
Sesso Femminile, Nazionalità Indiana
OCCUPAZIONE DESIDERATA
Receptionist / Estetista
02.2017 - 01.1993
Job overview
- Data di nascita 29/01/, alla data attuale Responsabile tecnico
- Ekhi, verona
Education
Spa EmotionsParma, Italy
Certificate of Higher Education from Beauty Treatments and Body massage
05.2013 - 11.2013
University overview
- Course of study in Face and Body care and different massage techniques.
- Continuing education courses in New massage types
- Graduated with Distinction
C.F.P. di MantovaMantova, Italy
Diploma of Higher Education from Beauty therapist
09.2008 - 06.2012
University overview
- Graduated with Distinction
- Graduate with Degree
- Completed 2 Qualification
Skills
- Customer service
- Interpersonal communications
- Professional appearance
- Organised and reliable
- Office supply management
- Active listening
- Punctual
- Customer and client relations
- Email management
- Flexible
- Attention to detail
- Health and safety procedures
- Leadership
- Multilingual
- Customer-focused
- Problem-solving
- Team building
- Public relations
Languages
English
Advanced (C1)
A1
Punjabi
Native
A1
Italian
Proficient (C2)
A1
Hindi
Native
A1
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Receptionist / Estetista
Sesso Femminile, Nazionalità Indiana
OCCUPAZIONE DESIDERATA
02.2017 - 01.1993
Receptionist/ Beautition
Ekhi S.R.L
11.2016 - 02.2020
Beauty therapist
Terme di Sirmione
01.2016 - 07.2016
Spa Emotions, Massaggio
11.2013 - 11.2013
Massaggio
10.2013 - 10.2013
Beautician/ Receptionist
Poiano Resort
09.2013 - 06.2015
Formazione Speciale
05.2013 - 05.2013
Face
05.2013 - 05.2013
Spa Emotions
Certificate of Higher Education from Beauty Treatments and Body massage
05.2013 - 11.2013
Tecnico dei trattamenti Estetici, Specializzazione Livello 3 QEQ
09.2011 - 06.2012
Corso base ricostruzione unghie
01.2009 - 01.2010
Centro di
09.2008 - 05.2011
C.F.P. di Mantova
Diploma of Higher Education from Beauty therapist
09.2008 - 06.2012
1 1 - 01.2003
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