Summary
Overview
Work history
Education
Skills
Timeline
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Ruphine Mekontchou Maleu

Derby,Derbyshire

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. With the firm ability to communicate fluently in English and French.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

Room attendant

Leonardo Hotel
Derby, Derbyshire
07.2023 - Current
  • Resolved guest queries in line with service standards and protocols.
  • Completed smooth housekeeping with exceptional planning and quality assurance.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.
  • Vacuumed and dusted reception areas and walkways.
  • Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
  • Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
  • Improved customer experience with attentively addressing their needs.
  • Coordinated with front desk staff for efficient room allocation and preparation.
  • Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
  • Cleared and organised Back of House areas to minimise accident risks.
  • Addressed guests' problems and fulfilled special requests.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.
  • Reported on check-outs and room vacancies to maintain accurate occupancy records.
  • Demonstrated utmost care and security to handle guests' belongings.

French-Speaking Customer Service Representative

MTN
Yaounde, centre
08.2020 - 11.2022
  • Offered technical support, leading to enhanced user experience.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Collaborated with sales team to maximise product visibility and sales.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Completed transactions to replace or exchange defective items.
  • Followed scripts when answering common customer questions.
  • Handled in-person, email and mailed correspondence.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Participated in team meetings sharing best practices for improving service delivery.

Education

Bachelor of Science - Communication and Computer Network

University of the Coast
Douala
09.2019 - 06.2020

Skills

  • Customer Service
  • French language proficiency
  • Issue resolution
  • Able to prioritise tasks
  • Remains professional
  • Quality Assurance (QA)
  • Just In Time stock control
  • First aid training
  • Communication
  • English language proficiency

Timeline

Room attendant

Leonardo Hotel
07.2023 - Current

French-Speaking Customer Service Representative

MTN
08.2020 - 11.2022

Bachelor of Science - Communication and Computer Network

University of the Coast
09.2019 - 06.2020

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Ruphine Mekontchou Maleu