Ross Todd

• Serving food as well as clearing and setting tables for a pub/restaurant
• Accommodated special dietary requests, enhancing customer dining experience.
• Delivered excellent customer service through friendly and polite interaction.

• Solely responsible for cooking and plating starters and desserts for a popular local restaurant.
• Organised kitchen stock
• Carried out daily food prep, reduced waste and cost.

• Working as part of a large team of staff in a well established 5 star luxury Hotel.
• Worked under pressure during peak times of up to 400 covers without compromising on quality of work delivered.
• Upheld exceptional cleanliness by washing kitchen tools and equipment as well as sweeping, mopping and deep cleaning.

• worked as an integral part of a small team in the daily operations a buffet breakfast kitchen
• Maintained high standards of cleanliness by washing kitchen equipment and utensils.
• Performed daily and weekly tasks such as sweeping, mopping, deep cleaning, stock intake, hygiene checklists.

Cleaned and serviced arrival rooms to Forbes 5 star standard, getting an average of 85-92% score in department audits within the 1 hour allocated time to complete the room.

Cleaned and serviced stayover/linen change rooms to Forbes 5 star standard, getting an average of 87-95% score in department audits within the 1/2 hour allocated time to complete the room.

Expertly and efficiently stripped and made beds, cleaned bathrooms (shower, toilet and sink) and restocked amenities.

Movement between rooms, cleaning rooms as well as project tasks such as deep cleaning all done in a timely manner and planned using expert time management skills.

Calm, polite and genuine guest interactions, asking if they need extra amenities and overall improving their stay in any way.

Assisting department colleagues in any way possible; helping with other rooms, carting linen for linen porters when short staffed, helping house porters when short staffed.