Rupert Harris
Buckingham,Buckinghamshire
Summary
I have 8 years + Experience in Account Management, Project Management, Data Analysis, Market Research and Customer Experience. Currently a Team Leader managing a team of Client Insight Managers at Verity Relationship Intelligence. I am seeking a new opportunity to further my skill set and grow my career whilst using my current transferablle skills to succeed in a new role.
Overview
10
10
years of professional experience
Work history
Team Lead Manufacturing Delivery
Customer Relationship Consultancy
01.2024 - 07.2026
- Oversee the management of all CIMs with the support of the Team Managers
- Champion consistent, good practice use of tech systems
- Act as first escalation point for problem resolution
- Provide mentorship / coaching to the Team Managers
- Work with the People Team to nurture talent, promote growth and deal with performance issues
- Create and maintain an effective, efficient and motivated team
- Plan and manage capacity and capability in line with current and future service lifecycle
- Work with consultants to define new and ongoing client proposals, including service scope
- Identify and report risks / issues, suggesting & implementing mitigations or corrective measures
- Provide Manufacturing-specific guidance to Design, Product, Development and Marketing teams
- Collate and prioritise team and client feedback on service, process, tools and technology to Product Management and Service Operations
Client Insight Team Manager
Customer Relationship Consultancy
01.2021 - 01.2024
- Responsible for managing a team of Insight Managers
- Coordinating all client work within team
- Expert knowledge of our product, and where necessary offering insight on how to improve it.
Senior Client Insight Manager
Customer Relationship Consultancy
01.2019 - 01.2021
- Senior Data analyst
- Maintaining relationships with key decision makers in industry
- Training and onboarding new employees
- Delivering online product demonstrations to new and existing customers
- Helping organize survey schedule for all clients
Client Insight Manager
Customer Relationship Consultancy
01.2018 - 01.2019
- Conducting analysis, running survey process and compiling into reports
- Constructing customer databases
- Account Management including day to day contact with clients
Duty Manager
Places for People
01.2017 - 01.2018
- Responsible for day to day running of a leisure centre
- Managing and placing stock orders
- Managing a team and conducting staff appraisals
Education
BSc (Hons) - Business Management with Marketing
Swansea University
01.2017 -
A levels - English Literature, Theatre Studies, Economics
Royal Grammar School
High Wycombe 01.2013 -
Skills
- Team supervision and leadership
- Project Management
- Account Management
- Process improvement strategies
- Client support and relations
- Stakeholder relationship management
- Excellent presentation skills
- Issue resolution
- Communication
- Data Analysis
- MS Office and Mac
- Resource allocation
- Strategic planning
- Training and Development
REFERENCES
Available on request
HOBBIES AND INTERESTS
Swimming, Film, Snooker, Football
Timeline
Team Lead Manufacturing Delivery
Customer Relationship Consultancy
01.2024 - 07.2026
Client Insight Team Manager
Customer Relationship Consultancy
01.2021 - 01.2024
Senior Client Insight Manager
Customer Relationship Consultancy
01.2019 - 01.2021
Client Insight Manager
Customer Relationship Consultancy
01.2018 - 01.2019
Duty Manager
Places for People
01.2017 - 01.2018
BSc (Hons) - Business Management with Marketing
Swansea University
01.2017 -
A levels - English Literature, Theatre Studies, Economics
Royal Grammar School
01.2013 -