Rupert Garland
Stoke-on-Trent,Staffordshire
Summary
Dedicated professional with a strong foundation in customer service and relations, complemented by expertise in visual merchandising and schedule management. Demonstrates proficiency in cash-handling, FIFO stock rotation systems, and upselling techniques. Skilled in stock control, merchandise management, and point of sale system operation, with a solid understanding of technical products. A confident communicator adept at warehouse organisation and order fulfilment. Committed to enhancing operational efficiency and customer satisfaction through meticulous follow-up care and strategic planning.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work history
Senior sales assistant
Huws Gray Ltd
Stoke-on-Trent, Staffordshire
02.2024 - 12.2025
- Resolved complex customer queries, securing satisfaction and repeat business.
- Maintained strict adherence to company policies during cash transactions.
- Monitored market trends to remain informed of competitors' strategies.
- Cultivated a positive working environment, boosting team morale and productivity.
- Managed stock levels to uphold high standards of customer experience.
- Handled customer complaints efficiently, turned negative experiences into positive ones.
- Introduced new products to customers, increased awareness and sales opportunities.
- Implemented promotional campaigns to attract potential customers.
- Enhanced store presentation with strategic merchandise placement.
- Managed large inventory for efficient stock rotation and minimised waste.
- Ensured compliance with health and safety regulations, maintained safe shopping environment.
- Handled administrative tasks such as inventory checks and cash reconciliation, kept daily operations smooth.
- Built rapport with regular customers, provided personalised service.
- Accepted and processed cash, check and card payments.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Assistant manager (Electrical section)
MKM Building Supplies
Crewe, Cheshire East
01.2023 - 02.2024
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Monitored sales performance regularly adjusting strategies as required.
- Managed daily operations to ensure smooth running of the shop floor.
- Minimised inventory loss for improved profit margins.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided support to manager during audits, ensuring accurate reports.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
- Streamlined store operations with efficient scheduling.
- Monitored health and safety measures for guaranteed compliance.
Assistant manager (Electricbase)
Grafton merchanting GB Ltd
Nantwich, Cheshire East
01.2020 - 01.2023
- Conducted regular team meetings to promote open communication.
- Coordinated operational solutions with management to enhance efficiency.
- Ensured high standards of store cleanliness to improve customer experience.
- Assisted recruitment efforts to build an effective workforce.
- Resolved customer complaints to restore brand trust.
- Delivered outstanding customer service, resulting in repeat business and loyalty.
- Managed daily shop floor operations for seamless functionality.
- Maintained health and safety compliance, ensuring a safe working environment.
Operations manager (Electricbase)
Grafton merchanting GB Ltd.
Stoke on Trent, Staffordshire
02.2015 - 01.2020
- Devised operational policies ensuring regulatory compliance and adherence to best practices.
- Coordinated cross-functional teams to achieve project milestones within set timelines.
- Implemented quality control measures, raising product standards significantly.
- Optimised workflow procedures through strategic planning and effective team coordination.
- Streamlined processes to enhance operational efficiency and execution of strategic plans.
- Analysed performance metrics, identifying key areas for operational improvement.
- Managed inventory effectively, minimising stockouts and preventing overstock situations.
- Directed implementation of safety protocols, fostering safer workplace conditions.
Education
BTEC National Diploma - Landscape Construction
Merrist Wood Agricultural College
Guildford, Surrey 09.1991 - 07.1994
A-Levels - Biology (C)
Alton College
Alton, Hampshire 09.1986 - 06.1988
A-Levels - Sociology (E)
Alton College
Alton, Hampshire 09.1986 - 06.1988
O Level - Various
Mill Chase School
Bordon, Hampshire 09.1981 - 06.1986
Skills
- Customer Service and relations
- Visual merchandising
- Schedule management
- Follow-up care
- Cash-handling expertise
- FIFO stock rotation systems
- Upselling expertise
- Stock control
- Merchandise control
- Point of sale system operation
- Technical product understanding
- Confident communicator
- Warehouse organisation
- Order fulfilment
Affiliations
- Woodworking
- Leather working
- Beekeeping
- Reading
Accomplishments
Employee of the year (Electricbase) 2017
References
References available upon request.
Timeline
Senior sales assistant
Huws Gray Ltd
02.2024 - 12.2025
Assistant manager (Electrical section)
MKM Building Supplies
01.2023 - 02.2024
Assistant manager (Electricbase)
Grafton merchanting GB Ltd
01.2020 - 01.2023
Operations manager (Electricbase)
Grafton merchanting GB Ltd.
02.2015 - 01.2020
BTEC National Diploma - Landscape Construction
Merrist Wood Agricultural College
09.1991 - 07.1994
A-Levels - Biology (C)
Alton College
09.1986 - 06.1988
A-Levels - Sociology (E)
Alton College
09.1986 - 06.1988
O Level - Various
Mill Chase School
09.1981 - 06.1986