Rupali Bhargav

Designation: Associate Consultant

Company: HCLTech UK

Client: Deutsche Bank

Domain: Banking

June 2024 - Present

Executed customer-focused support for Oracle database migration from on-premises to Exacc. Addressed global escalations promptly, improving issue resolution time. Conducted root cause analysis to resolve performance-related challenges. Achieved exceptional customer satisfaction ratings through dedicated service. Managed a remote team, ensuring alignment with strategic objectives.

Designation: Technical Specialist

HCLTech Noida, India

Client: Deutsche Bank

Domain: Banking

Jul 2021 – May 2024

• Undergone training for OCI and ExaCC organized by HCL.
• Providing Hyper Care Support by ensuring smooth migration of non-ExaCC databases to ExaCC by coordinating with Migration DBAs and troubleshooting/fixing any post-migration issues.
• Handling client meetings, preparing monthly and fortnightly reports to ensure smooth operations, and minimizing the Incident load.

• Assisting application teams with CyberArk Onboarding of their accounts.

• Assisting Splunk team with Splunk Onboarding of databases.

• PSU & Grid Patching, CharSet conversion, Datapump Refresh, Failover/Switchover tasks for Dataguard on ExaCC databases

• Mentoring new joiners and preparing them for project support.

Senior Specialist(Jul 2018 - Jun 2021)

• Led the team as a shift lead.
• Configured DATAGUARD to Maximize Protection / Availability / Performance.
• Handled RAC & Exadata Database(Patching,Upgrade,Failover/Switchover)

• Using Oracle Enterprise Manager.
• Follow-up with Oracle Support on critical issues, Capacity Planning exercises for varied environments, and resolving disk space issues.
• Debugging and troubleshooting Oracle errors using Trace Utilities and Data Dictionary Views.
• Performance Tuning tasks using Explain Plan.

Specialist(Oct 2014 - Jun 2018)

• Configuring & Monitoring Logical and Physical backups.
• RMAN refresh.
• Implementing changes in Production Databases as per the requirement of Application owners after complete approvals from respective groups.
• Analyse & Rebuild index to rectify segment fragmentation.
• Managing UNDO/Temporary Space, Re-organisations, etc.
• Tuning of Database using SQL Trace, Statspack, AWR report, etc .
• Enabling/Disabling Archive log on the production database.

• Automation of database jobs/admin tasks via Solaris/Linux OS and shell scripting.
• Mentored new joiners via process/technical training and produced efficient resources for the project/company.

Senior Analyst(Oct 2013 - Sep 2014)

• Taking backups of databases using export data pump.
• Taking cold Backup of the database.
• Schema level/database level refresh using data pump and export/import.
• Scheduling jobs using Oracle scheduler and Crontab.
• Creating and analyzing AWR Reports.
• Managing logical objects of the databases.

Graduate Engineering Trainee(Jun 2012 - Sep 2013)

• Create new users and monitor user access to the database.
• Monitoring Alert log for troubleshooting of database-related problems.
• Managing tablespaces and datafiles (Creating tablespaces, adding datafiles, and resizing datafiles).
• Managing the tablespace quota of different users by granting quota.