Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Quote
Timeline
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Rupali Banerjee

Rupali Banerjee

Altrincham,Trafford

Summary

Motivated Associate with 7+ years of experience overall, managing client accounts or guests and transactions. Effective multitasker with strong organisational skills. Thrives in fast-paced, deadline-orientated environments. Known for strong relationship-building and communication skills, offering superior ability to foster positive work culture among teams.

Dynamic seller focused on delivering highest standards of customer service. Thinks critically with a "can-do" attitude for successful retail and or hospitality operations.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Project Assistant

Samrine Ltd.
Altrincham, Trafford
02.2019 - 02.2024
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Coordinated project meetings, documenting key action items and decisions.
  • Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
  • Analysed workflows and processes, suggesting changes to drive improvement.
  • Collaborated with stakeholders and teams to execute project milestones.
  • Assisted in creating and updating project documentation templates.
  • Supported teams to overcome obstacles and reach project objectives.
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Organised master calendar of appointments, operational targets and projects.
  • Facilitated communication between project team members and stakeholders.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Scheduled meetings, conferences and appointments.
  • Received and screened high-volume internal and external communications, calls and email.
  • Documented conferences, meetings and appointments with verbatim reports.
  • Drafted documents and reports for management review.
  • Received and actioned feedback to improve personal performance.
  • Photocopied and printed presentations and reports for meetings.
  • Arranged supplies, documents and spaces for meetings.
  • Prepared professional business correspondence on behalf of senior staff and organisation.
  • Booked flights and hotels for domestic and international meetings.
  • Created expense reports with matching receipts.
  • Sourced and ordered office supplies within allocated budget.

Senior Waitress

Sigiriya Restaurant
Hale/Altrincham, Cheshire
02.2017 - 07.2019
  • Followed food hygiene and safety procedures in line with requirements.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Prepared tables for guests and reset tables between customers.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Checked in with customers during meals to verify order accuracy and meet additional needs.
  • Greeted customers, presented menus and shared information about available special items.
  • Accurately took orders, making menu recommendations as appropriate.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Polished glasses and cutlery to pristine standards.
  • Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
  • Verified completed orders and served guests at tables.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Processed payments and reduced customer wait times.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Advised on food and drink choices based on customer preferences.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Encouraged repeat business by presenting clean and welcoming dining environment.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
  • Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
  • Maximised covers by monitoring dining room for seating availability.
  • Increased order value by upselling sides, drinks and desserts.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Enforced consistent compliance with HACCP and Covid-19 protocols to reduce health risks.
  • Advised customers on wine and beverage pairings with selected food items.
  • Greeted and seated guests, delivering warm, attentive service to maximise guest comfort.
  • Minimised food waste by verifying accurate, consistent portioning of items.

Carer for Autistic Child

Private Freelance
Altrincham, Trafford
03.2016 - 08.2017
  • Helped the child with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained hygienic living environments through regular cleaning.
  • Used manual handling techniques and lifting aids to position the child in safe, comfortable postures.
  • Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
  • Helped the child manage daily activities of living due to his autistic condition.
  • Created positive relationships with the child through practical support and companionship, improving overall quality of life.
  • Aided the young lad with bedtime routines, washing and dressing.
  • Maintained the child's dignity and respect throughout dressing, showering and toileting.
  • Cooked, cleaned and provided companionship to the autistic child.
  • Monitored the child's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments to his parents.
  • Prioritised person-centred care to maximise independence for the child with autism and limited awareness.
  • Ensured that the child took all medications as prescribed by the doctor, recording details of timings and vigilance on side effects.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained confidentiality and compliance standards for optimised child care.
  • Monitored client health conditions and reported immediate issues to his parents/primary carer.
  • Administered client medication with care and precision, prioritising health and comfort.
  • Kept detailed records of care activities, condition changes and treatment responses.
  • Accompanied the child to important or social outings / appointments.
  • Adapted care activities in response to the child's' mood, energy levels, and preferences.

Education

Bachelor's Degree - Commerce (B.Com)

Burdwan University
Burdwan, India
04.1997 - 05.1999

Skills

  • Office administration
  • Data Entry & Organisation
  • Coordinating programme activities
  • Appointment scheduling
  • Excel proficiency
  • Self-directed
  • Professional and mature
  • Confidentiality understanding
  • Cross-functional communication
  • Hospitality expertise
  • Multidisciplinary teamwork
  • Quality checking
  • Efficient payment processing
  • Exemplary hygiene standards
  • Age verification for "Think 21" procedure
  • Enthusiastic communicator
  • Till balancing
  • Section management
  • Effective customer upselling and guest rapport building
  • FOH procedures
  • Queue management
  • Highly responsible and reliable
  • Health and Safety awareness
  • Outstanding customer service

Affiliations

  • Cooking, Socialising, Mentoring young children and listening to music.

Languages

English
Intermediate
Hindi
Fluent
Bengali
Native

References

References available upon request.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Project Assistant

Samrine Ltd.
02.2019 - 02.2024

Senior Waitress

Sigiriya Restaurant
02.2017 - 07.2019

Carer for Autistic Child

Private Freelance
03.2016 - 08.2017

Bachelor's Degree - Commerce (B.Com)

Burdwan University
04.1997 - 05.1999

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Rupali Banerjee