RUMKY AKHTER
London,United Kingdom
Summary
A dedicated professional with expertise in time efficiency, multitasking mastery, and decision-making. Demonstrates exceptional skills in resolving customer concerns and staff motivation, underpinned by a deep understanding of empathy and professionalism in customer service. Committed to enhancing organisational performance through strategic initiatives and continuous improvement.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work history
Student nurse
Royal London Hospital
London
01.2025 - Current
- Collaborated closely with other nurses on the ward; fostered a supportive work environment conducive for swift patient recovery times.
- Delivered high-quality patient care to enhance recovery process.
- Improved patient comfort by providing personalised care and attention.
- Monitored patient conditions, continuously assessing vitals to ensure ongoing quality care.
- Gained understanding of health inequalities affecting disadvantaged and vulnerable people.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
WAITRESS
Bottega Prelibato
London
10.2022 - 06.2025
- Maintained first-class front-of-house service, enhancing customer experiences and establishment reputation.
- Implemented new procedures to reduce waiting times and enhance the dining experience for guests.
- Cleared and cleaned customer tables quickly, aiding quick turnarounds between diners.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Updated seating plans and reservation systems to maximise dining room capacity and efficiency.
- Trained new staff on restaurant protocols, menu knowledge, and customer service excellence.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
- Delivered exceptional service by providing timely and friendly service to every customer.
Education
Diploma of Higher Education - Applied science
New City College
GCSES - English, Maths, Combined Science, Sociology
New City College
A-Levels - Italian Language
New City College
Bachelor of Science - Adult Nursing
London South Bank University
Skills
- Time efficiency
- Multitasking mastery
- Decision-Making expertise
- Resolving customer concerns
- Staff motivation
- Empathy understanding
- Professionalism in customer service
Languages
Bengali
Italian
English
Hindi
Urdu
Custom
- I enjoy diverse interaction, actively seeking out new experiences conversation and building a supportive community.
- An interest in diverse culture.
- Like to travel, explore and capture by photography to highlight creativity and attention to details.
Timeline
Student nurse
Royal London Hospital
01.2025 - Current
WAITRESS
Bottega Prelibato
10.2022 - 06.2025
GCSES - English, Maths, Combined Science, Sociology
New City College
A-Levels - Italian Language
New City College
Bachelor of Science - Adult Nursing
London South Bank University
Diploma of Higher Education - Applied science
New City College
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