Rumen Pavlov
London ,London
Summary
My dynamic blend of academic rigor and practical experience. With a foundation in social pedagogy and psychology, I have honed skills crucial for social work and teaching, demonstrating an ability to engage with a diverse range of individuals effectively. With the studies in International Hotel Management and a master's degree in Business Administration-Marketing I equipped with a strategic mindset, vital for identifying business challenges and crafting innovative solutions.
This combination of interpersonal skills and business acumen positions well for a successful career in various fields.
Overview
5
5
years of professional experience
Work History
Runner
Scott's Restaurant
08.2024 - Current
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
General Assistant
Queen Hotel
06.2022 - 02.2023
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
Kitchen Server
Nomad
09.2023 - 07.2024
- Maintained high standards of cleanliness in the workplace, ensuring a safe and sanitary dining experience for patrons.
- Ensured compliance with local health department regulations through meticulous attention to detail when handling food products and maintaining sanitation practices.
- Assisted in training new employees on kitchen procedures, policies, safety protocols, fostering a supportive work environment for all staff members.
Despatch Trainer
ABP Food Group
01.2020 - 06.2022
- Built and maintained professional relationships with vendors and suppliers.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
Master Business Administration - Marketing
University of Wales Trinity Saint David
London 06.2024
BA Hons - International Hotel Management
University of Wales Trinity Saint David
Birmingham 03.2022
BA Hons - Social Services
University of Veliko Tyrnovo Sv. S Kiril I Metodi
Veliko Tyrnovo, Bulgaria 03.2017
Skills
- Administrative tasks
- Special projects
- Race strategy
- Strength training
- Efficient multitasking
- Food quality control
- Server etiquette
- Cleanliness standards
- Scheduling appointments
- Marketing support
- Proofreading
- Visitor relations
- Team leadership and supervision
- Food safety understanding
- Cleaning and sanitation
- Staff education and training
- Conflict resolution techniques
- Training documentation
- Training material development
- Classroom experience
Languages
Bulgarian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Romanian
Upper intermediate (B2)
Timeline
Runner
Scott's Restaurant
08.2024 - Current
Kitchen Server
Nomad
09.2023 - 07.2024
General Assistant
Queen Hotel
06.2022 - 02.2023
Despatch Trainer
ABP Food Group
01.2020 - 06.2022
Master Business Administration - Marketing
University of Wales Trinity Saint David
BA Hons - International Hotel Management
University of Wales Trinity Saint David
BA Hons - Social Services
University of Veliko Tyrnovo Sv. S Kiril I Metodi
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