Rume Onoseme
Liverpool,Merseyside
Summary
Experienced Personal Advisor with a track record of empowering people to overcome obstacles in life and achieve personal growth. With a strong experience in Support work and client relations, I excel at developing trustworthy connections and giving personalised assistance based on each client's specific needs and goals.
I am skilled at performing detailed evaluations and use my knowledge to find areas for improvement and create concrete plans that promote positive change. With a strong dedication to client-centred care, I provide constant support and empathy, leading people through challenging situations with compassion and understanding.
My ability to successfully communicate and interact enables me to immediately create rapport and make substantial progress. I am committed to staying current with industry changes and best practices, constantly developing my approach to better serve those.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Personal advisor
Palmeron Limited
Manchester, Greater Manchester
08.2023 - Current
- Provide personalized guidance and support to clients seeking assistance with various aspects of their personal lives, including relationships, career decisions, and self-improvement.
- Conduct in-depth assessments to identify clients' needs, strengths, and areas for growth.
- Develop tailored action plans and strategies to help clients overcome obstacles and achieve their objectives.
- Offer emotional support and encouragement to clients during challenging times, utilizing active listening and empathy to establish rapport and build trust.
- Collaborate with clients to set realistic goals and milestones, regularly monitoring progress and adjusting strategies as needed.
- Stay informed about relevant resources and services in the community to connect clients with additional support when necessary.
- Maintain strict confidentiality and adhere to ethical guidelines in all interactions with clients.
- Improved existing client relationships to increase total assets.
- Built and carefully managed loyal, profitable client bases.
- Combined human experience and expertise with technological insights to present sound, informed advice.
- Maintained up-to-date knowledge of legislation and policy changes.
Support worker/Keyworker
Our Care Your Way
Manchester, Greater Manchester
02.2023 - 05.2023
- Assisted wider customer service teams to produce external user guides and internal support tools.
- Assisted service users to obtain and access community resources.
- Recommended clients for specific treatment programmes to aid timely recovery.
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Conduct comprehensive assessments to identify clients' needs, strengths, and risk factors, collaborating with multidisciplinary teams to develop tailored care plans and interventions.
- Facilitate regular meetings with clients to monitor progress, address barriers to success, and empower them to achieve their goals, utilizing strengths-based approaches and trauma-informed care principles.
- Offer crisis intervention and emotional support to clients in distress, employing active listening, empathy, and de-escalation techniques to promote stability and well-being.
- Maintain accurate and up-to-date documentation of client interactions, service plans, and referrals, ensuring compliance with organizational policies and regulatory requirements.
- Participate in ongoing training and professional development activities to enhance knowledge and skills in areas such as trauma-informed care, cultural competency, and crisis intervention.
Customer relations representative
Elvis Presley Foundation
Lagos Nigeria
07.2020 - 11.2022
- Serve as the primary point of contact for customers, addressing inquiries, resolving complaints, and providing product information and support via phone, email, and live chat.
- Build and maintain strong relationships with clients by demonstrating professionalism, empathy, and responsiveness in all interactions, ensuring their needs and expectations are met.
- Identify opportunities to upsell or cross-sell products and services based on customers' preferences and purchasing history, contributing to revenue growth and customer retention.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to streamline processes, troubleshoot issues, and improve the overall customer experience.
- Monitor customer feedback and trends, proactively identifying areas for improvement and making recommendations for service enhancements or process refinements.
- Utilize CRM software to manage customer accounts, track interactions, and generate reports on key performance metrics, such as response times, customer satisfaction scores, and retention rates.
- Stay informed about industry trends, competitor activities, and market developments to provide informed recommendations and insights to customers.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Maintained up-to-date client records in database systems.
- Logged customer communications for complete service records.
HR officer
OJames Electronic Ventures
Lagos Nigeria
01.2018 - 05.2020
- Manage the end-to-end recruitment process, including job postings, resume screening, interviewing, and onboarding new employees, ensuring alignment with organizational goals and culture.
- Develop and implement HR policies, procedures, and programs to promote compliance with legal regulations, enhance employee engagement, and support organizational growth.
- Serve as a resource for employees regarding HR-related inquiries, including benefits administration, payroll, performance management, and career development opportunities.
- Facilitate employee relations activities, including conflict resolution, disciplinary actions, and grievance handling, fostering a positive and inclusive work environment.
- Conduct training sessions and workshops for employees and managers on topics such as diversity and inclusion, harassment prevention, and performance management best practices.
- Maintain accurate and up-to-date employee records, including personnel files, payroll data, and attendance records, ensuring confidentiality and compliance with data protection regulations.
- Prepare HR reports and metrics for management review, analyzing trends and identifying opportunities for process improvement and strategic decision-making.
- Created succession plans and promotion paths for staff.
- Conducted workforce planning and benchmarking to meet company needs.
Education
Master of Science - Entrepreneurship
Manchester Metropolitan University
Manchester 01.2023 - 01.2024
BBA - Human Resource Mangement
University of Cape Coast
Accra Ghana 01.2013 - 12.2016
Skills
- Crisis intervention and conflict resolution
- Cultural sensitivity and diversity awareness
- Time management and organization
- Confidentiality and ethical conduct
- Continuous learning and professional development
- Customer profiling techniques
- Team Player
- Risk and management consulting
- Performance monitoring
- Public relations
- Leadership
- Supported living
- Strong communicator
- Mental health support
- Confidential documentation and record-keeping
- Compassionate communication
- Attentive listener
- Risk of harm assessment
- Emotional resilience
- Case management
- Emergency response training
- Community outreach expert
- PBS Techniques (Positive Behavioural Support)
- Advocacy
- Social services
- Community support building
Affiliations
- cooking
- singing
- playing puzzle
- movies
- interent surfing
- travelling
- listening to music
- Dancing
Languages
English
Fluent
References
References available upon request.
Timeline
Personal advisor
Palmeron Limited
08.2023 - Current
Support worker/Keyworker
Our Care Your Way
02.2023 - 05.2023
Master of Science - Entrepreneurship
Manchester Metropolitan University
01.2023 - 01.2024
Customer relations representative
Elvis Presley Foundation
07.2020 - 11.2022
HR officer
OJames Electronic Ventures
01.2018 - 05.2020
BBA - Human Resource Mangement
University of Cape Coast
01.2013 - 12.2016
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