Rumana Afroze
Epsom,UK
Summary
Dedicated professional with a strong foundation in customer service and guest support, excelling in fast-paced service environments. Demonstrates exceptional problem-solving and conflict resolution skills, complemented by strong communication and interpersonal abilities. Proficient in Microsoft 365 applications, with a service-oriented mindset and a commitment to empathy and positive interactions. Adept at time management and multitasking, with a proven track record of effective team collaboration.
Overview
8
8
years of professional experience
2004
2004
years of post-secondary education
Work history
Customer Service Host (Food & Beverage)
Chessington World of Adventures
Chessington
2022.03 - 2025.12
- Greeted and assisted guests, ensuring a welcoming and memorable experience.
- Delivered high-quality customer service during busy, fast-moving shifts.
- Resolved guest questions and concerns quickly and professionally.
- Supported F&B operations to maintain smooth service and high satisfaction levels.
Warehouse Team Member
Oliver Bonas
Chessington
2021.10 - 2021.11
- Ensured product quality and accuracy to support a positive customer experience.
- Helped maintain organised stock to enable efficient customer fulfilment.
Fulfilment Associate & Trainer
Amazon (LCY2)
Tilbury
2017.10 - 2021.10
- Trained colleagues to ensure fast, accurate, and customer-focused deliveries.
- Supported returns processes while maintaining professionalism and empathy.
- Acted as a Sustainability Ambassador and Safety Marshall.
- Used Office 365 to support communication and task management.
Education
Bachelor of Science (BSc) - Computer and Information Systems, Human Resource Management
London Metropolitan University
Skills
- Excellent Customer Service & Guest Support
- Problem Solving & Conflict Resolution
- Fast-Paced Service Environment Experience
- Strong Communication & Interpersonal Skills
- Team Collaboration & Support
- Time Management & Multitasking
- Positive, Professional Manner
- Office 365 (Word, Excel, Outlook)
- Empathy with customers
- Service industry experience
- Service-Oriented mindset
Affiliations
- Reading
Accomplishments
Best Customer Service Leader award 2025
Languages
English
Advanced
Bengali
Advanced (C1)
Timeline
Customer Service Host (Food & Beverage)
Chessington World of Adventures
2022.03 - 2025.12
Warehouse Team Member
Oliver Bonas
2021.10 - 2021.11
Fulfilment Associate & Trainer
Amazon (LCY2)
2017.10 - 2021.10
Bachelor of Science (BSc) - Computer and Information Systems, Human Resource Management
London Metropolitan University