IT, reading, cinema, dancing, cooking, outdoor activities, family time
Ruliette Kwamau Sango
HCA/ Support Worker
Manchester
Summary
Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges. Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Supportive with extensive experience working in healthcare services. Takes patient vitals, documents needs and maintains cleanliness of examination rooms. Known for treating all patients with dignity, respect and discretion while maintaining utmost confidentiality. Compassionate with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Mental Health Support Worker
Florence Agency
Manchester
11.2022 - Current
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Developed and implemented activities to help clients develop social and independent living skills.
Healthcare Assistant
Florence Agency
Manchester
06.2022 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Aided patients with walking and limb exercises to improve strength and balance.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Collected biological samples for testing and lab work, in alignment with health and safety protocols.
- Administered prescribed medications and monitored patient reactions to address contraindications.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Communicated effectively with patients and families to provide information about care and treatment.
Sales Assistant
Hair Doctor
Manchester
05.2023 - 08.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
Support Worker
HFT
Folkestone , Kent
05.2019 - 10.2021
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared, and delivered reports to various departments.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Education
Bachelor Of Nursing With Honours - Adult Nursing
University of Chester
Chester 08.2027
Functional Skills Level 2 - English And Maths
City & Guilds
Kent07.2018
A Levels - Mathematics, Economics, Geography
St Benedict College
Cameroon 06.2014
Skills
Daily living support
Skill Development
Documentation abilities
Team Building
Transporting patients
Companionship and emotional support
Supporting personal needs
Recording vital signs
Direct Patient Care
Tube feedings and medications familiarity
Documenting behaviors
Responding to emergencies
Dementia and Alzheimer's knowledge
Certification
NVQ level 2/ care certificate
Interests
Timeline
Sales Assistant
Hair Doctor
05.2023 - 08.2023
Mental Health Support Worker
Florence Agency
11.2022 - Current
Healthcare Assistant
Florence Agency
06.2022 - Current
NVQ level 2/ care certificate
08-2019
Support Worker
HFT
05.2019 - 10.2021
Bachelor Of Nursing With Honours - Adult Nursing
University of Chester
Functional Skills Level 2 - English And Maths
City & Guilds
A Levels - Mathematics, Economics, Geography
St Benedict College