Ruksar Rehman
Birmingham,United Kingdom
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Excellent issue resolution and customer service skills. Organised and dependable candidate successful at managing multiple priorities with a positive mindset.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
KITCHEN ASSISTANT/ WAITRESS
Little dessert shop
Birmingham, UK
2022.10 - 2025.11
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Willingness to take on added responsibilities to meet team goals
- Eager to improve skill set through hands-on experience
- Excellent communication, Stored food according to safety procedures, protecting from spoilage and preventing waste
- Taking orders online via Uber Eats, Just Eats, Deliveroo
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Cleaning Equipment - following Health And Safety Procedures
- Preparing desserts and beverages
- Operated cash point as required, handling and recording payments.
Team member
Beauty outlet
Birmingham
2021.05 - 2021.10
- Greeted guests and engaged in conversation to assess needs.
- Recommended items to suit customer preferences and budgets, boosting loyalty and satisfaction.
- Kept up-to-date with new industry trends to provide knowledgeable service.
- Enhanced customer loyalty by offering personalised beauty advice.
KITCHEN STAFF MEMBER
Charley's Takeaway
Birmingham
2023.10 - 2024.01
- Practiced healthy and safety measures to comply with regulations.
- Served and prepared beverages and hot meals.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared and packaged food for delivery and collection.
CONVENIENCE STORE WORKER
Shamila
Birmingham
2022.02 - 2022.06
- Operated cash registers with accuracy and processed cash and card transactions
- Requested and checked customer IDs at checkout for age-restricted products
- Shelved and merchandised new products
OFFICE ASSISTANT
Care Avenues
Birmingham
2020.10 - 2020.11
- Created filing system for contracts, records and reports
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries
- Providing person-centered care
- Keeping record and documenting up client information
Care assistant
Epic care
Birmingham
2025.12 - Current
- Respected privacy and dignity of each resident during provision of care services.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Encouraged independence among patients whilst assisting them with tasks.
- Administered medication to patients, ensuring proper health management.
- Assisted in daily living activities for enhanced patient comfort.
Education
Level 3 Extended Diploma - Health and Social Care
South and City College
BirminghamGCSEs - undefined
Waverley School
BirminghamSkills
- Multi-tasking
- Customer service
- Self-motivated
- Communication skills
- Team Work
- Problem-solving
Certification
- Level 2 Food and Hygiene
- Level 2 Food and Allergens
Timeline
Care assistant
Epic care
2025.12 - Current
KITCHEN STAFF MEMBER
Charley's Takeaway
2023.10 - 2024.01
KITCHEN ASSISTANT/ WAITRESS
Little dessert shop
2022.10 - 2025.11
CONVENIENCE STORE WORKER
Shamila
2022.02 - 2022.06
Team member
Beauty outlet
2021.05 - 2021.10
OFFICE ASSISTANT
Care Avenues
2020.10 - 2020.11
GCSEs - undefined
Waverley School
Level 3 Extended Diploma - Health and Social Care
South and City College