Rukmini Chandan

* Developed and maintained interactive Power BI dashboards to track key performance indicators (KPIs), including enrollment rates, patient retention, adverse events, and site performance, enabling data-driven decision-making for clinical trials.

* Performed ETL processes to extract, transform, and load data from various sources such as CTMS, EDC, RTSM, and IRT systems using SQL and data integration tools, ensuring data accuracy and consistency across platforms.

* Collaborated with cross-functional teams (clinical operations, data management, biostatistics) to gather and analyze business requirements, identify trends, and pinpoint opportunities for process improvements.

* Prepared and delivered comprehensive presentations to stakeholders, including senior management, providing key insights and actionable recommendations based on data analysis.

* Conducted data quality assessments, identified and resolved inconsistencies, and implemented robust data cleaning procedures to ensure data integrity and reliability.

* Supported the implementation of risk-based monitoring strategies, analyzing data to identify high-risk sites and patients, enabling proactive interventions and improving trial outcomes.

* Contributed to the development of regulatory submissions, including safety reports and clinical study reports, ensuring compliance with industry standards and regulatory requirements.

* Proficient in Jira for project management, tracking progress, and managing tasks in an agile environment to ensure timely and successful project delivery.

* Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Visio) for data analysis, reporting, and creating presentations to communicate findings clearly to stakeholders.

* Experience with ClinPhone IVR system, leveraging its capabilities for clinical trial management, patient randomization, and data collection.

* Developed and implemented robust release processes, overseeing all stages from planning and scheduling to testing, deployment, and post-release support, ensuring high-quality and efficient software delivery.

* Utilized Jira to track and manage release schedules, identify interdependencies, and monitor progress, ensuring timely and organized release execution.

* Collaborated closely with cross-functional teams(development, testing, and operations) to coordinate and streamline releases, driving smooth and timely deployment cycles.

* Integrated and utilized various tools within the release pipeline to enhance release planning and monitoring, including:

* RTSM & IRT Systems: Leveraged data from these clinical trial management systems to inform release strategies and identify potential risks in release planning.

* SQL : Extracted and analyzed data for performance reporting and release metrics, identifying areas for optimization and improvement.

* Power BI : Developed interactive dashboards to visualize release metrics and key performance indicators (KPIs), helping stakeholders track progress and spot improvement opportunities.

* Contributed to the development and maintenance of the Quality Management System (QMS), actively participating in Corrective and Preventive Actions (CAPA) investigations and the implementation of corrective actions to ensure process compliance and continuous quality improvement.

* Proficient in using electronic signature platforms like DocuSign for managing and streamlining release-related documentation, ensuring compliance and traceability.

* Strong analytical and problem-solving skills, focused on continuous improvement, process optimization, and driving efficiencies across release management processes.

• Participant Communication: Interacting with clinical trial participants to address queries, provideinformation about study protocols, and offer support throughout their participation
• Issue Resolution: Handling and resolving participant or stakeholder concerns, complaints, or requests in atimely and professional manner
• Technology Utilization: Using customer relationship management (CRM) tools and other systems tomanage interactions, track issues, and provide efficient support
• Patient Advocacy: Serving as an advocate for participant and stakeholder needs, promoting a customercentric approach in clinical research operations

• Provide exceptional customer service to HSBC Bank customers via various channels such as phone, email, and chat
• Educate customers on the features and benefits of HSBC banking products and services, helping them make informed decisions
• Adhere to HSBC Bank's policies, procedures, and service standards to ensure consistency and quality in customer interactions
• Identify opportunities to cross-sell or upsell additional banking products and services based on customer needs and preferences
• Keep accurate records of customer interactions, transactions, and inquiries using HSBC Bank's customer relationship management (CRM) system.