Rukhssar Bibi
Peterborough,Cambridgeshire
Summary
Compassionate and dedicated professional with strong communication skills and ability to build rapport quickly. Adept in conflict resolution and providing emotional support, essential for fostering safe and nurturing environment. Committed to making positive impact on individuals' lives.
Offering strong interpersonal and communication skills with keen understanding of empathy and compassion. Knowledgeable about conflict resolution and teamwork, with experience supporting individuals in challenging situations. Ready to use and develop problem-solving, active listening, and emotional support skills.
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Residential support worker
Fulbridge Social Care
Peterborough
10.2024 - Current
- Collaborated with healthcare professionals for optimal resident health outcomes.
- Communicated effectively with families, offering reassurance and updates on resident progress.
- Delivered personal care whilst preserving dignity and respect of each individual resident.
- Encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
- Improved resident wellbeing with individualised care plans.
- Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
- Upheld strict confidentiality protocols safeguarding privacy rights of all those residing within the home.
Residential support worker
Conquered Limited
Peterborough, Cambridgeshire
10.2021 - 10.2023
- Fostered a sense of community amongst residents through organised activities.
- Conducted routine checks during night shifts to maintain a secure environment for everyone in residence.
- Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
- Collaborated with healthcare professionals for optimal resident health outcomes.
- Escalated critical situations swiftly, preventing harm to residents or property damage.
- Encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
- Administered medication following physician guidelines, ensuring correct dosages at all times.
- Deescalated tense situations through use of effective communication strategies, maintaining peace within the residential facility.
Customer retail assistant
Iceland
Peterborough, Cambridgeshire
04.2019 - 04.2021
- Participated actively in team meetings sharing insights on improving operational efficiency.
- Provided exceptional after-sales support, promoting brand loyalty.
- Managed stock levels efficiently to prevent shortages or overstocking.
- Worked collaboratively with colleagues to provide seamless service during busy periods.
- Processed cash and card payments with accuracy to maintain financial integrity.
- Handled returns and exchanges professionally to maintain positive relations with customers.
- Utilised point of sale system proficiently, facilitating smooth checkout process.
- Assisted in visual merchandising to create appealing displays that drove sales.
Fast food worker
China Hong
Ramsey , Cambridgeshire
03.2018 - 03.2019
- Delivered excellent customer service by addressing customer queries promptly.
- Improved food quality standards by adhering to company policies.
- Cleaned dining area regularly, provided a pleasant atmosphere for customers.
- Maintained clean work area for better efficiency and hygiene.
- Ensured timely delivery of orders to maximise positive customer experiences.
- Collaborated with kitchen staff to expedite food preparation process.
- Kept track of inventory levels accurately reducing waste and shortage issues.
- Packaged take-away orders carefully to prevent spillage or damage during transport.
Education
GCSEs -
Thomas Deacon Academy
Peterborough 09.2014 - 07.2019
A-Levels -
Thomas Deacon Academy
Peterborough 09.2019 - 07.2021
Bachelor of Science - Social Work
University of Derby
Derby 09.2021 - 05.2025
Skills
- Multi-Agency working familiarity
- Child protection understanding
- Mental health training
- Psychosocial rehabilitation understanding
- Crisis intervention proficiency
- Disability rights knowledge
- Resilience building
- Positive behaviour encouragement
- Medications administration
- Patience and tolerance
- Emotional support capacity
Timeline
Residential support worker
Fulbridge Social Care
10.2024 - Current
Residential support worker
Conquered Limited
10.2021 - 10.2023
Bachelor of Science - Social Work
University of Derby
09.2021 - 05.2025
A-Levels -
Thomas Deacon Academy
09.2019 - 07.2021
Customer retail assistant
Iceland
04.2019 - 04.2021
Fast food worker
China Hong
03.2018 - 03.2019
GCSEs -
Thomas Deacon Academy
09.2014 - 07.2019
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