Rukhmina Nizokatova
Stratford,United Kingdom
Summary
Adaptable candidate with experience in customer service and facilitation, skilled in building rapport and delivering clear communication. Demonstrates initiative in managing responsibilities and collaborating effectively with diverse teams. Committed to providing quality service and support, ensuring positive experiences for clients and participants.
Overview
9
9
years of professional experience
Work History
Receptionist
Mornington Hotel Victoria
London, United Kingdom
09.2024 - Current
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
Customer Service Representative
Saudi German Hospital, Dubai
Dubai, United Arab Emirates
08.2023 - 06.2024
- Resolved customer service enquiries promptly and accurately, enhancing overall customer satisfaction.
- Managed inbound customer service calls, resolving queries and complaints efficiently to maintain high satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Provided language support and translation services for Russian and Persian - speaking patients.
- Registered all calls and appointments accurately to ensure seamless customer service.
- Scheduled appointments and followed up in the database to ensure timely customer service.
Facilitator
Youth Camp - AKES, Khorog, Tajikistan
Khorog, Tajikistan
07.2021 - 07.2022
- Facilitated leadership, teamwork and personal development workshops for young people aged 15–16.
- Planned, organised and coordinated daily educational activities, ensuring programmes were delivered effectively and on schedule.
- Supported participants in developing communication, problem-solving and leadership skills through interactive group activities and projects.
- Delivered presentations and guided students in preparing and presenting their own project work.
- Managed activity timetables and coordinated programme logistics to ensure smooth delivery of camp sessions.
- Mentored students throughout the programme, encouraging confidence, collaboration and active participation.
- Supported the continuation of the programme through school-based Student Forums following the completion of the camp.
- Provided ongoing guidance and supervision to students as they designed and implemented projects aimed at improving their schools and local communities.
- Worked closely with student leaders throughout the academic year, monitoring progress and supporting successful project delivery.
- Encouraged initiative, responsibility and civic engagement among young people through project-based learning and leadership development.
Volunteer Teaching Assistant
Secondary School #2 - Khorog, Tajikistan
Khorog, Tajikistan
03.2017 - 05.2020
- Facilitated learning for individual pupils and small groups, enhancing understanding and retention.
- Promoted student engagement and participation through interactive learning techniques.
- Collaborated with teachers to deliver engaging classroom activities and lessons.
- Assisted with lesson preparation and classroom organisation.
- Helped maintain a safe and inclusive classroom environment.
Education
Bachelor of Science - Health, Wellbeing and Social Care
Oxford Brookes University
Oxford01-2029
Master of Arts - Pedagogy - Psychology
Khorog State University
Tajikistan 01-2022
Bachelor of Arts - Pedagogy - Psychology
Khorog State University
Tajikistan 01-2020
Skills
- Project management
- Communication skills
- Clear communication
- Problem solving
- Team building
- Mentoring students
- Behaviour management
- Patience and tolerance
- Positive attitude
Languages
English
Upper Intermediate
B2
Russian
Advanced
C1
Persian
Proficient
C2
Interests
- Table Tennis
- Hiking
- Reading
- Painting
- Digital Photograph
Timeline
Receptionist
Mornington Hotel Victoria
09.2024 - Current
Customer Service Representative
Saudi German Hospital, Dubai
08.2023 - 06.2024
Facilitator
Youth Camp - AKES, Khorog, Tajikistan
07.2021 - 07.2022
Volunteer Teaching Assistant
Secondary School #2 - Khorog, Tajikistan
03.2017 - 05.2020
Bachelor of Science - Health, Wellbeing and Social Care
Oxford Brookes University
Master of Arts - Pedagogy - Psychology
Khorog State University
Bachelor of Arts - Pedagogy - Psychology
Khorog State University