I am a pragmatic and proactive, Business Analyst who’s had the privilege to work on CRM upgrades, Compliance, Process Improvements and digital transformation projects within various global organisations and domains across various Financial Services and Telecommunication. I have worked using both the Agile methodologies and Waterfall. With over 10 years of industry experience delivering business change and regulatory projects of various scales, I possess the flexibility to operate in a variety of analytical roles acting as an effective interface between business and technical functions. Managing business expectations is paramount to my engagement with key stakeholders and subject matter experts working closely with them to establish business value and deliver relevant results. Seasoned Business Analyst offering 5 years of Financial and Telecommunication Inductry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.