Rujeko Mada
Banbury,United Kingdom
Summary
Highly skilled professional with extensive expertise in teamwork and multidisciplinary collaboration, record keeping and documentation, and adaptability. Demonstrates strong analytical abilities, crisis intervention, de-escalation techniques, and problem-solving skills. Proven track record in conflict resolution, safeguarding procedures and policies, leadership, training and development facilitation. Adept in sales, customer service, administration, customer relations, e-procurement, data analysis, project management, planning and computer literacy. Committed to promoting equality, diversity and inclusion laws and practices. Experienced in food services including preparation and safety. Proficient in collaborative strategy development, group dynamics management and training programme development. Knowledgeable in legal frameworks understanding with a resourceful approach to challenges.
Overview
11
11
years of professional experience
2031
2031
years of post-secondary education
Work History
AHP Support Workers Projects Facilitator
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
Southampton, Hampshire
02.2024 - 04.2025
- Extensively work with our AHP support workforce continuing to establish their development needs through understanding their ever-changing individual needs
- Provision of AHP related training, and continuous sourcing of relevant training opportunities through establishing contacts and relationships with providers and stakeholders
- Collaborative working with our Head of AHP and stakeholders towards developing and embedding our 'AHP support worker strategy' which involves breaking down barriers stopping support workers from growing and developing the current workforce, nurturing our local talent including promoting inclusive recruitment and working towards a future where our support staff represents our community
- Establishing relationships with support workers and managers towards the implementation of the national competency, education, and career development framework
- Established a monthly forum where support workers accessed training, information, and worked in collaboration with them in resolving individual concerns
- Supporting with 'stay cafes' designed to support workers exploring other opportunities due to being unhappy in their roles and work towards hearing their grievances and provide appropriate support
- Bridging truthful relations between managers and employees resulting in valued staff thus better retention
- Engaging in appropriate signposting and promote use of supportive internal and external services available to staff
- Engage in networking with local, national, and regional colleagues through attending and contributing to conferences, AHP related educational/career events and virtual learning forums
- Provided support with the Care Certificate course learning
- Provide Induction program learning until teaching Equality Diversity and Inclusion and Personality Development
- Completion of regular training and events relating to my role
- Adapted facilitation style to suit varying audience needs.
Associate Practice Educator for AHP & Healthcare Support Workers
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
08.2022 - 09.2024
- Support with all aspects of the education, training induction and development programme of HCSW's, support training needs including assessment of the Care Certificate, and support completing other educational programs in line with their Continual Professional Development (CPD) linked to their role
- Support the wellbeing of learners and settling into their respective work environments post inductions
- Generate teaching materials suitable for teaching different of groups learners by utilising a range of assessment activities, the use of appropriate tools and resources, and utilising the support of colleagues and stakeholders towards providing successful training
- To set up and prepare teaching rooms and learning resources and to facilitate both our face to face or virtual learning programmes
- To ensure all training activity is quality assured, meets regulatory and auditory requirements
- Seek out and provide learners with appropriate learning opportunities including help with overcoming barriers stopping them from accessing existing learning opportunities e.g
- Personal, emotional, motivational, financial and environmental factors e.tc
- Encourage a supportive environment where learners and their managers develop a comfortable working relationship where learners feel confident speaking to their managers regarding their training and development needs, and their managers know how to action what is asked of them
- Collaborate with teams towards identifying their areas of learning and supporting them with accessing the relevant training and development
- Engage in continuous evaluation of the effectiveness of the learning we provide through compilation of feedback from learners, and continuously champion educational growth and change
- Provide learners with pastoral care and onward signposting to internal and external supportive services
- Support with completion of the Care Certificate in the first 13weeks of starting their role
- Attend and engage in relevant events in line with my role and for learning and development purposes
Co-Chair of BAME Staff Network – EDIB Team
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
Southampton, Hampshire
09.2023 - 05.2024
- ·Worked alongside our Black, Asian, and Minority Ethnic (BAME) colleagues within in the Trust towards improving their experiences, raising their voice and finding their place through identifying challenges, breaking down barriers, and more importantly working with our allies who have always provided some of the very best support.
- Collaborated with the Trust Network Chairs providing talks/presentations regarding our work and support navigating policies
- Increased awareness and appreciation of equality, diversity, and inclusion and promoted a continuing strong cultural identity by running ongoing safe space meetings where our BAME individuals met others whom they typically also developed friendships with
- Supported administrative staff with creating the agenda for the quarterly meetings and organisation with notable events e.g. Black History Month
- Engaged in policy oversight due to the ongoing changes within the trust e.g. the ongoing transition to becoming Hampshire and Isle of Wight NHS FT
- Collaborated with individuals towards finding their voice and where they fit within the organisation whilst also guiding the organisation in meeting the needs of said individuals through adjusting behaviours and policies.
- Improved individual experiences and overall outcomes for members of the BAME community and improved overall allyship
- Supported individuals facing difficulties at work to establish their voice and appropriate support
- Bridged relationships with managers and colleagues to build confidence and trust
AHP Workforce Support Worker Lead
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
02.2022 - 07.2022
- Provide support workers with pastoral care and onward referrals where required
- Orientate and provide Inductions for new starters
- Completed my Care Certificate Course and Award in Education Training
- Delivery of Care Certificate and support with completion of the course
- Support workers' wellbeing and settling into their work environment post inductions
- Work alongside managers/supervisors in supporting support workers complete mandatory training and access other training available to them
- Attend and engage in relevant events in line with my role and for learning and development purposes
- Provide a supportive environment where peers and managers are comfortable and confident seeking support and further supporting others
- When required, provide my peers with peer support and supervision
Youth Advisor Level 2
Portsmouth City Council
10.2021 - 01.2022
- Work with young people aged 11-19 in a youth club setting from impoverished backgrounds experiencing difficulties at home with parental relationships, maintaining good school attendance, facing food insecurity and poverty, recovering from abusive relationships, managing health difficulties and caring responsibilities
- Encouraging engagement in club projects and activities including safe sexual health, developing, engaging and maintaining positive relationships, dealing with substance use/misuse issues effectively, managing their family issues, navigating bullying and difficulties at school through instilling conflict resolution skills and understanding healthy relationship boundaries
- 1:1 and group therapy sessions focused on building confidence, self-sufficiency and independence skills, and building positive relationships through learning and understanding teamworking and working towards common goals
- Management of challenging behaviours requiring the need for conflict resolution requiring Police and Social Services interventions
- EDI learning and practices, and the provision of safer learning spaces for more vulnerable young people
Occupational Therapy Assistant at St James Hospital
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
10.2020 - 01.2022
- Collaborated with qualified Occupational Therapists towards providing support to adults with various mental health issues within Acute and PICU wards
- Conducted assessments of patient needs and supported recovery goal setting through the DIALOG questionnaire
- Engaged in collaboration with the Multi-Disciplinary Team (MDT) and facilitated therapeutic group engagements
- Promoted active patient engagement in care decisions, including referrals and therapeutic activities
- Assisted patients in accessing community services through signposting and collaboration with various supporting organizations, such as housing companies and DWP for safer discharge planning
- Provided self-care and therapeutic interventions to patients
- Supported the wards in maintaining a healthy environment conducive to patients' physical and mental health through diet and exercise
- Working in partnership with individuals living with mental health, learning disabilities and long-term health conditions requiring access to services in the community thus requiring appropriate adjustments
- Led a self-directed project collaborating with Volunteers to fundraise toiletries and clothes through donations for vulnerable and in-need patients
Administrative Assistant and Wellbeing Champion
NHS Oxford Health Foundation Trust
09.2019 - 07.2020
Administrative Assistant and Memory Clinic Lead
NHS Oxford Health Foundation Trust
01.2019 - 08.2019
Receptionist/ Out of Hours Coordinator
NHS Oxford Health Foundation Trust
01.2018 - 10.2018
Care Assistant
NHS Oxford Health Foundation Trust
11.2013 - 01.2018
Education
City & Guilds Level 3 Award in Education and Training -
Eastleigh College
Southampton 04.2024 - 07.2024
Care Certificate -
Solent NHS Trust
Oxford Brookes University
09.2015 - 06.2016
Bachelor Of Science (Honours) - Psychology
University of Westminster
London 10.2009 - 07.2012
A-LEVELS -
Wykham Park Sixth Form Centre
Banbury, Oxfordshire 09.2007 - 06.2009
GCSE's -
Wykham Park Academy
Banbury, Oxfordshire 09.2006 - 07.2007
Skills
- Teamwork and multidisciplinary collaboration
- Analytical, attentive, reflective and adaptable
- Recruitment, interviewing and staff retention
- Safeguarding procedures and policies
- Crisis intervention, de-escalation, problem-solving and conflict resolution: using Dialectical Behavioural Therapy Skills (DBT)
- Confident with safeguarding procedures and policies
- Ability to lead and influence others positively thus effecting change
- Experienced in training and development facilitation for people of all age groups
- Administration, sales and customer service including, e-procurement: budgeting, ordering, billing and receipting, customer relations and handling complaints
- Data analysis, project management and planning
- Computer literate and comfortable working with multiple software and apps
- Events planning and management
- Research, inclusive of data collection, analysis and report writing
PUBLISHED WORK
Weight discrepancy and body appreciation of Zimbabwean women in Zimbabwe and Britain, Swami, Viren, Mada, Rujeko, Tovée, Martin, 2012, https://doi.org/10.1016/j.bodyim.2012.05.006
References
References available upon request.
Timeline
City & Guilds Level 3 Award in Education and Training -
Eastleigh College
04.2024 - 07.2024
AHP Support Workers Projects Facilitator
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
02.2024 - 04.2025
Co-Chair of BAME Staff Network – EDIB Team
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
09.2023 - 05.2024
Associate Practice Educator for AHP & Healthcare Support Workers
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
08.2022 - 09.2024
AHP Workforce Support Worker Lead
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
02.2022 - 07.2022
Youth Advisor Level 2
Portsmouth City Council
10.2021 - 01.2022
Occupational Therapy Assistant at St James Hospital
Hampshire And Isle of Wight Healthcare NHS Foundation Trust
10.2020 - 01.2022
Administrative Assistant and Wellbeing Champion
NHS Oxford Health Foundation Trust
09.2019 - 07.2020
Administrative Assistant and Memory Clinic Lead
NHS Oxford Health Foundation Trust
01.2019 - 08.2019
Receptionist/ Out of Hours Coordinator
NHS Oxford Health Foundation Trust
01.2018 - 10.2018
Oxford Brookes University
09.2015 - 06.2016
Care Assistant
NHS Oxford Health Foundation Trust
11.2013 - 01.2018
Bachelor Of Science (Honours) - Psychology
University of Westminster
10.2009 - 07.2012
A-LEVELS -
Wykham Park Sixth Form Centre
09.2007 - 06.2009
GCSE's -
Wykham Park Academy
09.2006 - 07.2007
Care Certificate -
Solent NHS Trust
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