Rudrashish Dhar
Edinburgh
Summary
Accomplished professional with expertise in Retail Operations, Public Relations, and Team Management. Demonstrated proficiency in Office Administration, Vendor Management, and Invoicing, while ensuring operational efficiency and regulatory compliance as manager. With experience I have gained skills in drafting press releases, managing cash flow, and conducting risk assessments while management experience has helped me develop strong interpersonal relations and conflict resolution abilities as well as enhancing team dynamics and upgrade task delegation. Have also driven operational success through strategic planning and decision-making.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Manager
Primark
06.2024 - Current
- Maintain a safe and healthy work environment by adhering to health and safety guidelines, reducing workplace accidents.
- Monitor and analyse department performance data, identifying trends and implementing corrective actions to address areas of concern.
- Resolving customer complaints promptly and professionally on a daily basis.
- Conduct regular performance evaluations, providing constructive feedback and personalised development plans for team members.
- Oversee compliance with company policies and industry regulations, minimising risk and ensuring operational integrity.
- Brief senior managers regarding operational detail and key performance indicators.
- Manage resource allocation effectively, ensuring optimal staffing levels during peak times to maintain service standards.
- Foster a positive work environment through effective communication and conflict resolution tactics.
Manager
Greggs PLC
08.2023 - 06.2024
- Analysed and interpreted reports using PowerBI to enhance shop performance
- Followed weekly reports to measure sales and plan for future weeks
- Increased sales by at least 10% in a month by driving internal performance
- Translated senior management directives into actionable front-line policies and implemented changes with staff
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
- Conducted audits and risk assessments to achieve regulatory compliance
- Led and managed administrative staff to maintain smooth daily operations
- Upskilled staff through targeted training opportunities, enhancing team capabilities
- Managed staffing schedules for employees, delivering operational efficiency whilst remaining under budget
Shift Leader
Tesco Extra
12.2022 - 08.2023
- Resolving customer queries through a customer-centric approach during operational activities
- Supporting the manager to promote safe and tidy work areas through inspections and cleaning checklists
- Stock replenishment by prioritizing products
- Team management to deliver results according to store standards
Managing Partner
Excel Communique
01.2012 - 08.2022
- Strategic guidance for clients to navigate the media landscape
- Kept accurate company records, upholding compliance with regulations and company policies
- Maintained operations through management of office workflow and administrative processes
- Managed media relations for organizations to produce successful results.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Collaborated with internal and external stakeholders to identify key messages
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
Director
Invictus F&B Pvt Ltd
09.2017 - 04.2019
- Menu development
- Enhanced customer satisfaction by implementing innovative F&B concepts and efficient service standards.
- Ensured compliance with health department regulations through strict adherence to safety protocols and sanitation guidelines.
- Streamlined operations by implementing effective inventory control systems and vendor management practices.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Account Associate
Candid Communication
12.2010 - 03.2011
- Wrote press releases, authored articles
- Responsible for handling Zee TV (GEC)
- Handled multiple press conferences, set up interactions
- Handled massive media presence at various conferences and events
Education
PG Diploma - International Public Relations
Cardiff University
Cardiff, CRF01.2009
Bachelors of Arts - English Literature
Calcutta University
Kolkata01.2008
Skills
- Media Relations
- Content Writing
- Team Management
- MS Office
- Interpersonal Relations
- Office Administration
- Vendor Management
- Invoicing
- Cash Management
- Press Release Drafting
- Stakeholder Coordination
- Time Management
- Conflict Resolution
- Task Delegation
- Report Analysis
- PowerBI
- Customer Issue Resolution
- Regulatory Compliance
- Operational Efficiency
Certification
Foundations of Project Management, Google Project Management, Beginner, 2022
Accomplishments
- Worked with AMURT (Ananda Marga Universal Relief Team) in relief work across West Bengal and Assam during various disaster relief campaigns
- Pursued a 3-year Indian Vocal Classical Music course with distinction in 2nd year from Allahabad University, India
- Deep interest in photography with a special focus on landscapes and street scenes
Websites, Portfolios and Profiles
https://www.linkedin.com/in/rudrashish-dhar-b7b412
Languages
Bengali
Native language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Team Manager
Primark
06.2024 - Current
Manager
Greggs PLC
08.2023 - 06.2024
Shift Leader
Tesco Extra
12.2022 - 08.2023
Director
Invictus F&B Pvt Ltd
09.2017 - 04.2019
Managing Partner
Excel Communique
01.2012 - 08.2022
Account Associate
Candid Communication
12.2010 - 03.2011
PG Diploma - International Public Relations
Cardiff University
Bachelors of Arts - English Literature
Calcutta University
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