RUDOLF D'SOUZA
Mumbai,India
Summary
Hospitality professional with expertise in communication and conflict resolution, skilled in handling guest complaints and enhancing customer satisfaction through empathy and active listening. Proficient in hospitality software, table setting, and basic accounting, with a strong focus on operational efficiency and service excellence. Committed to delivering outstanding guest experiences while pursuing career growth in the hospitality sector.
Overview
8
8
years of professional experience
6056
6056
years of post-secondary education
Work history
HOSPITALITY ASSOCIATE
Novotel Mumbai Juhu Beach
Mumbai
2024.10 - 2026.03
- Delivered high-quality customer service in hotel and food service environments, ensuring positive guest experiences.
- Managed front desk operations including check-ins, check-outs, reservations, and billing using PMS systems.
- Responded to guest inquiries, requests, and complaints promptly, ensuring effective resolution.
- Processed cash and card payments accurately while maintaining detailed records.
- Coordinated with housekeeping, maintenance, and kitchen staff to ensure smooth daily operations.
- Promoted hotel services and supported upselling to enhance guest experience and revenue.
- Took accurate food and drink orders, maintained menu knowledge, and ensured timely service delivery.
- Assisted in food preparation and maintained food quality standards.
- Maintained clean, organised workspaces in line with health, safety, and hygiene regulations.
- Worked efficiently under pressure, meeting tight deadlines during busy periods.
- Supported colleagues to improve team performance and maintain service standards.
FOOTBALL COACH
Future Star sports
Mumbai
2018.02 - 2023.12
- Organised and facilitated training sessions to enhance player fitness, technique, and teamwork.
- Guided various age groups by tailoring drills and strategies to match skill levels.
- Supported teams during competitions by emphasising sportsmanship and performance.
- Evaluated player development and offered personalised feedback for improvement.
- Developed seasonal training programmes aligned with club philosophy.
- Communicated effectively with parents, staff, and management regarding schedules and behaviour.
- Promoted a safe training environment by implementing discipline and injury prevention protocols.
- Conducted fitness activities aimed at improving stamina and strength.
- Enhanced team competitiveness through detailed game plan evaluations.
Education
Certificate of Higher Education - Commerce
St. Xaviers School & Junior College
MUMBAISSC -
St. Marys High School (S.S.C)
MUMBAIBachelor of Arts - Mass Media
Lords Universal College
MUMBAISkills
- Communication and interpersonal skills
- Conflict resolution and problem solving
- Guest complaint handling
- Calmness under pressure
- Empathy and active listening
- Table setting expertise
- Hospitality software proficiency
- Butler services
- Stock replenishment
- Basic accounting knowledge
- Order taking skills
- Budgeting understanding
- Beverage serving
LANGUAGES
English
Fluent
Hindi
Advanced
Marathi
Upper intermediate
Affiliations
- Playing Football
- Listening to Music
- Photography
Timeline
HOSPITALITY ASSOCIATE
Novotel Mumbai Juhu Beach
2024.10 - 2026.03
FOOTBALL COACH
Future Star sports
2018.02 - 2023.12
Certificate of Higher Education - Commerce
St. Xaviers School & Junior College
SSC -
St. Marys High School (S.S.C)
Bachelor of Arts - Mass Media
Lords Universal College