Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
References
Volunteer Experience
Hobbies and Interests
Timeline
Generic

Ruchna Soomal

Coventry

Summary

Proactive and detail-oriented Senior Administrator with 7+ years of experience providing executive-level support across public and private sectors. Skilled in managing complex administrative operations, stakeholder engagement, event coordination, and financial reporting. Recognised for driving efficiency through process improvements, delivering high-impact events, and supporting senior leaders with discretion and professionalism. Awarded Employee of the Quarter 2025 for outstanding reliability and performance.

Overview

10
10
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification

Work history

Senior Sales Administrator

Listers SEAT & CUPRA
Coventry
08.2022 - 08.2025
  • Streamlined sales administration processes, reducing order-to-delivery time and improving operational accuracy.
  • Liaised with dealerships and suppliers to ensure timely vehicle deliveries and excellent customer service.
  • Oversaw all sales administration, including invoicing, taxing, and finance documentation.
  • Led onboarding and training for new staff, fostering a culture of performance and accountability.
  • Conducted regular team performance reviews, delivering tailored improvement plans.
  • Ensured compliance with internal policies and finance regulations.

Senior Office Administrator

Coventry City Council
Coventry
01.2017 - 08.2022
  • Provided high-level administrative support to the Lord Mayor, Deputy Lord Mayor, and Councillors.
  • Organised civic events, including AGM, Freedom of the City Awards, and Remembrance Day, overseeing logistics, security, and stakeholder communications.
  • Managed official correspondence and public engagement, responding to sensitive matters under tight deadlines.
  • Introduced new request-tracking and workflow systems, boosting team coordination and service delivery.
  • Administered budgets and financial reporting for the Lord Mayor's office.

Sales Advisor

Schuh
Coventry
01.2016 - 01.2017
  • Supported management in achieving sales targets through personalised customer service.
  • Enhanced visual merchandising and promotional campaigns, increasing store sales performance.
  • Coordinated stock control and communication across teams to ensure smooth operations.

Education

A-Levels - Applied Business (B), History (B), Sociology (C)

Foxford Secondary School & College

A-Levels - Applied Business (B), History (B), Sociology (C)

Foxford Secondary School & College

Skills

  • Executive Support & Diary Management
  • Stakeholder Relationship Management
  • Event & Meeting Coordination
  • Minute Taking & Correspondence
  • Document Proofreading & Editing
  • Budgeting and financial planning
  • Microsoft Office Suite expertise

Accomplishments

  • Awarded Employee of the Quarter 2025 at Listers SEAT & CUPRA for consistently exceeding performance expectations.
  • Delivered high-profile civic events including Remembrance Sunday and Armed Forces Day, attended by 1,000+ participants.
  • Designed and implemented a digital information management system at Coventry City Council, improving workflow efficiency by 20%.
  • Successfully trained and onboarded multiple staff members, improving team productivity and performance.

Certification

Member, Institute of Sales & Marketing Management (ISM) — Level 5 Qualification

References

References available upon request.

Volunteer Experience

Gurdwara Guru Nanak Parkash, Assistant to the Treasurer, 2025-01, Present,

Support donation tracking

Expense monitoring, and financial reporting

Assist with budgeting and financial oversight for community events.

Hobbies and Interests

Netball (Goalkeeper for a local team), Knitting & Crochet, Hiking & Running

Timeline

Senior Sales Administrator

Listers SEAT & CUPRA
08.2022 - 08.2025

Senior Office Administrator

Coventry City Council
01.2017 - 08.2022

Sales Advisor

Schuh
01.2016 - 01.2017

A-Levels - Applied Business (B), History (B), Sociology (C)

Foxford Secondary School & College

A-Levels - Applied Business (B), History (B), Sociology (C)

Foxford Secondary School & College

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Ruchna Soomal