Ruchitha Madala
Luton
Summary
Highly motivated and enthusiastic Master's degree graduate from Northumbria with a focus on advanced practice in computing and technology. Competent in using tools like Windows, Linux, and cloud-based systems, as well as in diagnosing technical issues and assisting end users. Determined to finding solutions, simplifying technical concepts, and providing teams and users with top-notch assistance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
STM Pvt Ltd
03.2024 - Current
- Assisted customers with inquiries, ensuring accurate and timely responses to enhance satisfaction.
- Resolved customer complaints efficiently, utilizing problem-solving skills to improve service quality.
- Processed orders and returns promptly, maintaining a clear understanding of company policies and procedures.
- Collaborated with team members to streamline communication processes, fostering a positive work environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Research Student – Forecasting Stock Market Prices Using Machine Learning Techniques
Northumbria University
05.2024 - 10.2024
- Developed predictive model, improving forecast accuracy by 30%
- Implemented Linear Regression, LSTM, Random forest and XGBoost for time series analysis
- Built visual dashboards in Python, enhancing data visibility and decision-making
Research Student – Smart Farming Using Machine Learning Techniques
QIS College of Engineering & Technology
11.2021 - 05.2022
- Developed IOT based smart farming system, optimizing irrigation, yield prediction by 20%
- Integrated sensors using Arduino for real time data, reducing manual intervention by 50%
Education
MSc - Computing & Technology with Advanced Practice
Northumbria University
01.2024
Skills
- Technical Skills:
- Customer Relationship Management (CRM)
- Data Analysis
- SQL
- Python
- Microsoft Office Suite (Excel, PowerPoint)
- Soft Skills:
- Management
- Teamwork
- Customer Service
- Adaptability
- Problem Solving
- Communication
Certification
- Coursera Certification
- AICTE Certification
LNGG
Languages: English, Telugu
Websites
Timeline
Research Student – Forecasting Stock Market Prices Using Machine Learning Techniques
Northumbria University
05.2024 - 10.2024
Customer Service Representative
STM Pvt Ltd
03.2024 - Current
Research Student – Smart Farming Using Machine Learning Techniques
QIS College of Engineering & Technology
11.2021 - 05.2022
MSc - Computing & Technology with Advanced Practice
Northumbria University
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