Ruchi Rana
Newcastle-under-Lyme,Staffordshire
Summary
Highly motivated and energetic worker with 3 years of experience in the restaurant customer service industry, and 15 GCSE and 3 A-Level qualifications. I have acquired skills through education and life, including fieldwork, customer service and event planning.
Overview
3
3
years of professional experience
Work history
Customer Service
Golden Bridge
Nuneaton
2023.09 - 2023.10
- Answered phones politely and promptly to accurately record and confirm orders.
- Introduced streamlined processes to complete orders with greater speed and efficiency.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Maintained a hygienic work space and adhered to health and safety regulations whilst preparing food.
Waitress
India Red
Nuneaton
2020.09 - 2023.05
- Optimised customer experience, serving each guest with a sincere, positive and enthusiastic attitude.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Completed daily opening and closing checklists to maintain standards.
- Processed cash, credit card and voucher payments using POS terminals.
Education
A Level - Mathematics, Geography, Biology
Higham Lane Sixth Form
2023.09 - 2025.07
Bachelor of Science - Environmental Science and Geography
Keele University
Keele 2025.09 -
GCSEs -
Higham Lane Secondary School
2018.09 - 2023.07
Skills
- Customer service background
- Customer satisfaction focused
- Hygiene orientated
- Payment processing
- Teamwork ability
- Personable and friendly
- Punctual
- Reliable
- Understand and fluent in Nepalese and English languages
Accomplishments
- Raised over £700 through fundraising for the NSPCC
- Previous Student Council President at Higham Lane Sixth Form
- Previous Student Council Deputy Head at Higham Lane School
- Coordinated special public and private events (e.g. Culture Day, camping trips) within school and externally
Languages
English
Native
Nepali
Fluent
References
References available upon request.
Timeline
Bachelor of Science - Environmental Science and Geography
Keele University
2025.09 -
A Level - Mathematics, Geography, Biology
Higham Lane Sixth Form
2023.09 - 2025.07
Customer Service
Golden Bridge
2023.09 - 2023.10
Waitress
India Red
2020.09 - 2023.05
GCSEs -
Higham Lane Secondary School
2018.09 - 2023.07