Ruchi Jain
Wallington
Summary
Enthusiastic and compassionate individual with a strong background in administrative support, community volunteering, and one-to-one guidance. As a mother of two, including one who has secured a place in a top grammar school, I have first-hand experience in supporting children's learning and emotional development. I am now seeking a Teaching Assistant position where I can apply my patience, communication skills, and dedication to helping all children—including those with SEN and behavioural needs—reach their full potential in a supportive and inclusive classroom environment.
Overview
16
16
years of professional experience
4016
4016
years of post-secondary education
Work history
Administrative Assistant
B&Q
Croydon
09.2023 - 03.2025
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Processed and confirmed online orders to ensure accuracy and prevent miscommunication.
- Notified customers of stock availability issues to reduce risk of disappointment and manage expectations.
- Facilitated customer refunds, exchanges and rescheduled failed deliveries to meet customer convenience.
- Managed SDA/BDA dashboards, overseeing bulk and overweight orders, delivery type changes, and dispatch manifests.
- Coordinated complex delivery logistics, including road-restricted zones, special handling, and oversized vehicle requirements.
- Generated delivery and dispatch manifests and delivery notes, ensuring smooth fulfillment processes.
- Monitored stock levels and identified discrepancies through regular inventory checks to maintain order accuracy.
- Verified order details with customers at delivery to ensure satisfaction and clarify any queries.
- Processed large bulk orders, created tailored invoices, and managed payments for unique order types.
- Handled CRM to address customer online queries, providing prompt, courteous responses to both emails and phone inquiries.
- Collaborated with team members and escalated unresolved issues to management for quick resolution.
- Managed the uplift of damaged or canceled deliveries, ensuring proper documentation and customer communication.
- Maintained customer information securely, adhering to data protection regulations.
- Delivered high-quality customer service with strong phone etiquette, minimising wait times and enhancing satisfaction.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
Volunteering in Benefits Form Filling
Volunteer Centre Sutton
Sutton
06.2023 - 09.2023
- Conduct confidential and impartial interviews with members of the public, both over the phone and in person.
- Assist individuals in explaining their inquiries and determining their priorities.
- Explore various options to help clients make informed decisions.
- Fill out benefits forms on behalf of clients when necessary.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Volunteer Advisor
Volunteer centre Sutton
Sutton
05.2023 - 08.2023
- Assisted residents in identifying their interests, skills, and passions to match them with suitable volunteer opportunities in the community.
- Conducted one-on-one advisory sessions to understand individual preferences and recommend relevant volunteering programs.
- Organised informational workshops to guide potential volunteers on the benefits of volunteering and available opportunities.
- Maintained a database of volunteering opportunities and updated it regularly to ensure accurate and up-to-date information.
- Listened actively to offer accurate information and the best solution to their need.
- Shared informational brochures and details about charity organisations and available roles.
Digital Champion
Digital unite
Morden, Merton
03.2023 - 07.2023
- Conducted personalized one-to-one digital literacy sessions with learners, tailoring the training to individual needs and skill levels.
- Assisted learners in gaining proficiency in using computers, mobile devices, and various software applications.
- Provided guidance and support in navigating the internet safely, searching for information, and utilizing online resources effectively.
- Offered in-depth training on specific digital tools, such as email platforms, video conferencing software, and productivity applications.
Sales & Business Assistant
Jain Textiles
08.2013 - 11.2017
- Organized and maintained documents by type, personnel, or location.
- Processed customer orders, coordinated documentation, and managed account adjustments.
- Prepared and issued invoices, handled business mail and greeted customers.
- Assisted customers in selecting merchandise, and increasing sales through targeted promotions.
- Utilized product knowledge and customer service skills to boost profit and improve sales conversion rates.
- Conducted accurate till operations, handling payments and receipts.
- Trained sales staff in best practices and company sales strategies.
Textile Designer
Vimla International
08.2009 - 12.2012
- Collaborated with clients to define design briefs and specifications, ensuring customer satisfaction.
- Created original patterns for rugs, carpets, and Handloom products using manual and CAD techniques.
- Oversaw carpet and rug production with strict quality assurance processes.
- Managed prototype testing and inspected materials for colour and quality, providing feedback for adjustments.
- Estimated production costs and stay updated on industry trends, techniques, and textile technologies.
Education
NCFE LEVEL 2 - Understanding Data Protection and Data Security
Learning Curve Group
08.2023 - 09.2023
NVQ Level 1 - Business Administration
ELATT | The Learning Community
02.2023 - 03.2023
Diploma of Higher Education - Textile: Design
Board of Technical Education
Bachelor of Science - Computer Science
University of Rajasthan
Skills
- Microsoft Outlook
- Microsoft Office suite
- CRM
- Filing system maintenance
- Photocopier operation
- Data organisation
- Relationship building
- Customer service
- Strong communication skill
- Time management skill
- Data inputting
- Knowledge of GDPR compliance
Languages
Hindi
Fluent
References
References available upon request.
Timeline
Administrative Assistant
B&Q
09.2023 - 03.2025
NCFE LEVEL 2 - Understanding Data Protection and Data Security
Learning Curve Group
08.2023 - 09.2023
Volunteering in Benefits Form Filling
Volunteer Centre Sutton
06.2023 - 09.2023
Volunteer Advisor
Volunteer centre Sutton
05.2023 - 08.2023
Digital Champion
Digital unite
03.2023 - 07.2023
NVQ Level 1 - Business Administration
ELATT | The Learning Community
02.2023 - 03.2023
Sales & Business Assistant
Jain Textiles
08.2013 - 11.2017
Textile Designer
Vimla International
08.2009 - 12.2012
Diploma of Higher Education - Textile: Design
Board of Technical Education
Bachelor of Science - Computer Science
University of Rajasthan
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