Ruby Walton-Cox
Witney
Summary
A natural leader with experience in retail management and customer service, I am highly motivated and show exceptional attention to detail, driven to meet company targets and improve metrics. I am confident with working in a team structure both assisting my colleagues in their task or being able to lead. I would class myself as dependable in any given situation and a natural organiser who performs well under pressure. I always seek position to utilise skills and continue to learn in a professional setting.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Food and Customer Experience Manager
Sainsbury's
Witney, Oxfordshire
03.2025 - Current
- Assisted implementation of new company trials, including new technology and replenishment systems (Capatana) using cameras within my team to ensure we hit targets and meet company metrics for availability.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Oversaw daily operations with the food and customer service team to ensure brilliant customer availability and customer service ensuring optimal performance.
- Next level leadership programme - included meetings and specialised training to improve my skills and development in being a leader.
- Landed busy trade periods like Christmas and Easter smoothly with my team, maximising sales and adapting to customer needs.
- Meeting sales budgets, improving store volume growth, waste and shrink targets whilst improving customer satisfaction score to align with the region.
Customer and trading manger - Online
Sainsburys
Heyford Hill Oxford
08.2024 - 03.2025
- Manage a team of 120 colleagues ensuring all colleagues meet targets and company standards in the biggest online operation on my region.
- Performance reviews and manage under performing colleagues.
- Recruitment - ensured I have the correct amount of colleagues to run the operation especially at peak times
- Liaise with customers and other departments to plan timely transportation of goods.
- Define KPI targets to maintain solid standards of work in my team.
- Help the department to deliver excellent customer service, engaging the team to deliver the excellent customer service.
Customer and trading manager - Online
Sainsburys
Witney
03.2023 - 08.2024
- Managed a team of 80 colleagues in store, working alongside them to ensure all targets are reached and all customers received excellent service.
- Dealt with customer complaints which needed to be resolved ensuring their problems were fixed making sure the customer left satisfied.
- Resolved and analysed risk in the department which involved looking at reports daily ensuring all drivers were safe and legal.
- Anticipated and planned for the departments seasonal needs, recruiting for the department where needed.
- Influenced my team to drive excellent customer service in different ways, holding weekly meetings with colleagues for their feedback on how the department could improve.
- Lead my team through a major store refit which was the first store in the company. I assisted with training colleagues and store set up.
Retail assistant
Sainsburys
Witney
10.2021 - 03.2023
- Delivered outstanding in-store experience through positive and attentive customer service.
- Followed company procedures and guidelines to achieve a smooth retail operation.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Worked towards a promotion, ensuring I had learnt all the skills needed for my next role. Working alongside other managers and my own colleagues.
Team leader
Blenheim palace
Woodstock, Oxfordshire
07.2021 - 10.2021
- Coached team members through new or difficult workflows.
- Scheduled colleagues to ensure all shifts were covered to serve the customer.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Education
A-Levels - Buisness, Art and Psychology
Wood Green School
Witney, OXF 09.2020 - 06.2022
GCSEs - English, Maths, Science, Art, Graphics, History, Media
Carterton Community College
Carterton, OXF 09.2015 - 06.2020
Skills
- Schedule development
- Problem-solving
- Leadership
- Recruitment
- Customer service
- Level 2 award in first aid
- Investigation and disciplinary experience
- Customer experience strategy development
- Decision making under pressure
Timeline
Food and Customer Experience Manager
Sainsbury's
03.2025 - Current
Customer and trading manger - Online
Sainsburys
08.2024 - 03.2025
Customer and trading manager - Online
Sainsburys
03.2023 - 08.2024
Retail assistant
Sainsburys
10.2021 - 03.2023
Team leader
Blenheim palace
07.2021 - 10.2021
A-Levels - Buisness, Art and Psychology
Wood Green School
09.2020 - 06.2022
GCSEs - English, Maths, Science, Art, Graphics, History, Media
Carterton Community College
09.2015 - 06.2020