Ruby Thurston
Upminster ,Havering
Summary
Offering strong organisational skills and ability to multitask in diverse environments. Knowledgeable about using Microsoft Office Suite and managing timeframes and deadlines. Ready to use and develop communication, time management, and customer service skills in Team Assistant role.
Overview
3
3
years of professional experience
Work history
Returns Operator
Pro Carrier
Tilbury , Essex
2025.10 - Current
- Internal and external client communication ensuring seamless customer service levels.
- Ensure operational efficiencies with Warehouse and Europe Hubs to ensure timely service, including deadlines to return products to Retailers.
- Management of customer experience queries and issue resolution.
- Organise air and road freight clearance.
- Accountable for freight returns for France, Ireland and the US to UK.
Freight Intern
Pro Carrier
Tilbury , Essex
2024.10 - 2025.09
- Gained experience in 3 departments: Returns, Performance Management Centre and Customer Experience.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Presented findings from data analysis tasks clearly to non-technical colleagues.
- Handled incoming calls and emails, ensuring prompt response.
- Translated foreign languages using investigative skills and tools.
- Learnt Snowflake and Parcel Portal System to create daily and weekly reports within the Performance Management Centre.
Customer Service Advisor
Flaxten Cards
Upminster , Havering
2023.07 - 2024.09
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Created orders and maintained stock levels.
- Ensuring seasonal merchandise plans were kept up-to-date.
- Assisted customers
- Responsible for opening and closing store.
Education
A-Levels - Business Studies
Campion School
Hornchurch, Havering 09/2022 - 05/2024
GCSEs -
Hall Mead School
Cranham, Havering 09/2017 - 06/2022
Skills
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Excellent organisational, time management and operational skills
- Customer service including: issue resolution and complaint management
Timeline
Returns Operator
Pro Carrier
2025.10 - Current
Freight Intern
Pro Carrier
2024.10 - 2025.09
Customer Service Advisor
Flaxten Cards
2023.07 - 2024.09
A-Levels - Business Studies
Campion School
09/2022 - 05/2024
GCSEs -
Hall Mead School
09/2017 - 06/2022