Ruby Stiff
Ipswich,Suffolk
Summary
Customer-focused professional skilled in delivering exceptional service in fast-paced environments. Maintains high standards of presentation and effectively manages pressure while engaging with clients. Committed to contributing to a cabin crew role within the travel and tourism industry.
Overview
3
3
years of professional experience
Work History
Waitress / bar assistant / Airbnb cleaner
The Railway Inn
Ipswich, suffolk
05.2025 - Current
- Captured customer orders with attention to detail, ensuring accurate fulfilment of needs and preferences.
- Enhanced customer satisfaction through prompt delivery of alcoholic snacks and soft drinks.
- Demonstrated professionalism in task execution, contributing to high-quality service outcomes.
- Enhanced guest satisfaction through meticulous cleaning of bathrooms, resulting in positive reviews.
- Achieved an inviting atmosphere by ensuring beds were consistently fresh and tidy.
- Delivered exceptional service by efficiently restocking guest products, facilitating a memorable stay.
work experience
Salt House Harbour Hotel
Ipswich, suffolk
10.2025 - 12.2025
- Assisted in developing skills within hospitality sector.
- Gained knowledge of hotel operations and staff roles.
- Experienced luxury environment, preparing for future roles.
Waitress / barista
Laurel Farm Garden Centre Cafe
Ipswich, suffolk
02.2023 - 04.2025
- Resolved customer complaints and inquiries to enhance client satisfaction and loyalty.
- Brewed coffee and served food and drink to elevate customer experience and satisfaction.
- Provided customer service by addressing inquiries and resolving issues promptly to ensure positive customer interactions.
- Maintained safe hygiene and food handling standards for compliance.
Education
BTEC - L3 Travel and Tourism
West suffolk college
Bury St Edmunds, SFK01-2026
GCSEs - GCSE's
Claydon High School
Ipswich, SFK01-2024
Skills
- Cash handling
- Sales strategies
- Customer service excellence
- Time management skills
- Attention to detail
- Problem solving techniques
- Team collaboration
- Conflict resolution strategies
Accomplishments
- When at college I had to do several roleplays which showed many skills such as welcoming guests on board, safety demonstration, using good customer service, adapting products and services to meet the customers needs and also using selling techniques to get a passenger to purchase from duty free or food/drink.
Timeline
work experience
Salt House Harbour Hotel
10.2025 - 12.2025
Waitress / bar assistant / Airbnb cleaner
The Railway Inn
05.2025 - Current
Waitress / barista
Laurel Farm Garden Centre Cafe
02.2023 - 04.2025
BTEC - L3 Travel and Tourism
West suffolk college
GCSEs - GCSE's
Claydon High School