Ruby Sloan
East Boldon,South Tyneside
Summary
I pride myself on consistently working to high standards in every aspect of my professional life - from communication skills and grammar to work ethic and customer service. After helping in a busy city centre hairdressing salon I am confident in offering a high standard of customer service and have a good knowledge of reception duties, admin, health and safety and fire regulations. I have learnt good organizational skills through being involved in and carrying out independent stock checks and recording information found. I understand that punctuality is important, I am a good time keeper who prides myself on being able to work alone or as part of a team. I feel I will integrate well within a dynamic working environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Retail Travel Apprentice
Hays Travel
Sunderland, Tyne and Wear
08.2023 - 01.2024
- Shadowed senior team members to observe established processes and best practices.
- Supported daily operations to improve outcomes.
- Engaged in team discussions, meetings and training.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Followed all health and safety protocols to safeguard team and company assets.
- Completed related coursework on time and to high standard.
- Participated in team meetings and provided input on relevant topics.
- Embraced feedback from supervisors and peers to improve performance.
- Helped to prepare and execute projects under supervision.
- Maintained strong work ethic, displaying enthusiasm for industry and career growth.
Junior Hairdresser ( customer service advisor )
Capo Hairdressing
Sunderland, Tyne and Wear
01.2021 - 07.2023
- Maintained a clean, tidy salon environment through diligent sweeping of hair, disinfecting of workspaces and to ensure optimum presentation of salon.
- Greeted clients on arrival, ushering to allocated workspaces and providing drinks and reading material.
- Provided first-class customer service.
- Thoroughly rinsed, shampooed, conditioned and applied treatments to clients' hair according to needs, ensuring comfort throughout.
- Effectively managed several clients at once, diligently monitoring set timers to ensure colour and treatments reached optimum strength.
- Studied and implemented a variety of techniques under supervision.
- Effectively promoted additional services, products and treatments to generate additional revenue.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Helped salon processes run smoothly through effective appointment allocation.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Checked on customers throughout long appointments, maintaining continued comfort and contentment.
- Managed cash registers, ensuring adequate funds and change ahead of salon opening.
- Registered and updated accurate customer information on database.
- Established positive relationships with clients by going extra mile to build rapport.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Nursery nurse
Busy Bees
Cleadon, South Tyneside
03.2024 - Current
- Enhanced children's social development for improved interaction skills through arranging group activities.
- Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.
- Managed minor disputes amongst children calmly, encouraging peaceful resolution.
- Improved language skills in toddlers using interactive storytelling sessions and song routines.
- Supported individual learning needs of each child by implementing personalised strategies and plans.
- Implemented nursery policies consistently; maintained standards expected by management team.
- Administered first aid when required, ensuring prompt attention to injuries or illnesses.
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Maintained comprehensive records of each child's progress; noted developments at regular intervals.
- Safeguarded and protected welfare of young children.
- Read stories and lead activities to help children build foundational learning skills.
Education
GCSE - GCSE
Whitburn Church of England Academy
Sunderland 09.2017 - 06.2022
Skills
- Health and safety
- Resource displays
- Rapport building
- Data confidentiality ( GDPR )
- Time management
- Safe Guarding and how to recognize it
- Working to deadlines
- Organizational skills
- Communicating effectively face to face and via email
- Application of artistic qualities
- Working under pressure
Timeline
Nursery nurse
Busy Bees
03.2024 - Current
Retail Travel Apprentice
Hays Travel
08.2023 - 01.2024
Junior Hairdresser ( customer service advisor )
Capo Hairdressing
01.2021 - 07.2023
GCSE - GCSE
Whitburn Church of England Academy
09.2017 - 06.2022
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