Ruby Saggers
Egham,England
Summary
Enthusiastic writer and BA English student working towards starting a PhD in Medieval Literature. Adaptable to any position in the workplace with a keen attitude towards learning and developing new skills. I had been a young carer for my father up until the age of 18.
Overview
2
2
years of professional experience
Work History
Tesco Night Worker
Tesco Superstore
Bishop's Stortford, England
08.2023 - 09.2023
- Applied best ergonomic practices to carry out repetitive heavy lifting and long periods of standing and walking.
- Understood and applied health and safety protocols and regulations.
- Restocked shelves from 10pm-7am
Food and Beverage Assistant
National Trust
Takeley, Essex
06.2022 - 06.2023
- Provided first-class customer care through helpful, friendly service.
- Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Demonstrated high standards of customer service to take and deliver accurate food and coffee orders.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
Store Assistant
Sainsbury's
Bishop's Stortford, England
10.2021 - 01.2022
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
- Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
- Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
- Provided effective self-checkout assistance, facilitating faster customer transactions.
- Attended regular training opportunities to maintain up to date product and service knowledge.
Education
Bachelor of Arts - English
Royal Holloway, University of London
Egham 09/2023 -
A-Levels - English Literature, Music, Psychology
The Hertfordshire & Essex High School and Science College
Bishop's Stortford 09/2021 - 05/2023
Skills
- Planning and Coordination
- Customer service
- Barista expertise
- Food service expertise
Languages
English
Native
Norwegian
Elementary
Icelandic
Elementary
Timeline
Tesco Night Worker
Tesco Superstore
08.2023 - 09.2023
Food and Beverage Assistant
National Trust
06.2022 - 06.2023
Store Assistant
Sainsbury's
10.2021 - 01.2022
Bachelor of Arts - English
Royal Holloway, University of London
09/2023 -
A-Levels - English Literature, Music, Psychology
The Hertfordshire & Essex High School and Science College
09/2021 - 05/2023
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