Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Ruby Rose Leport

London

Summary

An organized and adaptable individual with 8 years' experience working in numerous office environments. My attention to detail and excellent time management skills ensures that every task is completed efficiently and to the highest possible standard. My communication and customer service skills are admirable with lots of experience at hand. With a calm and patient nature, I can work effectively under pressure and focus on the task in hand. I am proficient working in a team, but also work well independently. To succeed I must be exceptionally organized and demonstrate strong communication skills. In my next role, I am looking to take on new challenges and additional responsibilities, to gain new skills and experience.

Overview

8
8
years of professional experience
2014
2014
years of post-secondary education

Work history

Administrator

Hurley Group - NHS
London
07.2024 - Current
  • Followed established protocols strictly whilst handling sensitive patient information.
  • Updated records regularly ensuring no missed or delayed referrals.
  • Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
  • Trained new staff members on standard operating procedures, leading to a more effective workforce.
  • Successfully delivered on tasks within tight deadlines.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Handled sensitive customer information with utmost discretion and confidentiality, maintaining trust and integrity within the company.
  • Promoted excellent team work amongst staff through effective communication and problem-solving skills.
  • Worked overtime during peak periods to ensure smooth flow of operations.
  • Collected and properly handled specimens from patients.
  • Advised patients of test result outcomes and booked follow-up appointments requiring further investigation.
  • Booked customer appointments using online booking systems.
  • Responded promptly to phone and email inquiries.
  • Demonstrated flexibility in work hours covering both opening and closing shifts.
  • Participated in regular audit procedures, ensured compliance with NHS standards and regulations.

Office Assistant

NCA Building Contractors
London
01.2021 - 07.2024
  • Acting as a first point of contact, dealing with correspondence and phone calls
  • Prepare meeting rooms and event spaces to achieve successful client engagements
  • Organise personal and professional calendars, supplying timely reminders of upcoming meetings and events
  • Document data and stored important records on database
  • Liaised with clients, fostering professional relationships.
  • Conducted regular site visits, ensured all safety measures followed.
  • Responded promptly to email enquiries from potential customers.
  • Upheld health and safety codes and PPE requirements to minimise accidents and risk.
  • Assisted in recruitment process, securing skilled candidates.
  • Arranged travel bookings for senior management, ensuring smooth business operations.
  • Updated website content regularly, keeping it fresh and relevant.
  • Processed payroll accurately, maintaining employee satisfaction.
  • Organised key data into comprehensive spreadsheets for easy reference.
  • Ordered cost-effective office and stationery supplies to remain within administration budgets.

Vetting & Recruitment Officer

T-Class Security
London
10.2019 - 01.2021
  • Scan vetting files for electronic storage and maintain filing system
  • Co-ordination of DBS checks for the group through a third party
  • Ensure 'Right to work' ID checks are completed
  • Arrange & Renew SIA Licence's for new and existing personnel and provide reports to accounts for recharging
  • Coordinate recruitment for the department, Advertise, Collate CV's, conduct telephone interviews and arrange face to face interview if suitable
  • Carry out employment checks, seeking references and any other checks necessary to ensure all new recruits are fully vetted in accordance with BS7858
  • Administrative support when a new contract is mobilized
  • Obtain security appraisals from Line Managers
  • Maintain accurate vetting records in both paper format and on the T-class Security Management System
  • Dealing with personal and confidential information
  • Researched various advertising options to place ads and attract candidates
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates
  • Interviewed and hired staff fitting job and team requirements
  • Advised on contract and salary obligations to meet business and employee requirements
  • Processed data quickly and accurately for smooth, orderly operations
  • Served customers with excellent customer service skills to facilitate positive experiences
  • Updated records with employee status, personal information and agreement term changes
  • Documented performance review outcomes to aid continued personnel development

Office Assistant

MyWorld Retail Services Uk Ltd
London
01.2019 - 09.2019
  • Ensure reception area is tidy and presentable
  • Greeted guests and clients with warmth and professionalism
  • Responded promptly to telephone enquiries from clients, vendors and customers
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow
  • Answered customer telephone calls promptly and improved on-hold wait times
  • Kept inventory of office supplies and ordered new items when necessary
  • Facilitated with vendors to establish delivery of services for scheduled events
  • Update calendars and schedule meetings
  • Booked flights and hotels for domestic and international meetings
  • Tracked expenses using in house system and met budget targets
  • Reported breakages to supervisor
  • Adhered to health and safety regulations to maintain safe environment for customers
  • Processed incoming and outgoing parcels and correspondence for staff

Administrator/Receptionist

Infosys Ltd
London
03.2017 - 11.2018
  • Background Checking, Issuing ID cards in house software, liaising with security for clearance of external visitors
  • Working closely with directors helping to schedule any other tasks necessary
  • Organise and schedule internal/external meetings, confirming attendance and preparing relevant papers or reports
  • Assisting facilities manager with corporate claims request, entering data into an excel spreadsheet and logging information into the system
  • Liaise and maintaining good relations with clients, external contacts and suppliers
  • Connecting international calls through switchboard, interacting with clients in over 50 countries
  • Booking meeting rooms utilizing outlook and ensuring all employees' demands are met
  • Liaising with vendors that facilitate the company
  • Ensure reception area is tidy and presentable
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Events organization for the company on a number of different holidays throughout the year, for example arranging the Christmas party as well as CEO luncheons
  • Preparing and distributing marketing material, invitations, corporate branding products and documents

Education

Mayfair International Academy

Skills

  • Advanced computer skills
  • Detailed minute-keeping
  • Excellent communication
  • Goal setting
  • Data entry
  • Customer friendly
  • Fast learning
  • Diary management
  • Training staff
  • Travel bookings
  • Verbal communication
  • Problem resolution
  • Spreadsheet management
  • Fire warden training
  • Proactively anticipate and cater to needs
  • Handle highly confidential information
  • Professionally greet clients
  • Relieve administrative duties
  • Enforce quality procedures
  • Source cost-efficient materials
  • Purchase office supplies
  • Coordinate travel arrangements
  • Process orders
  • Liaise with clients
  • Write Standard Operating Procedures

Custom

References upon request.

Timeline

Administrator

Hurley Group - NHS
07.2024 - Current

Office Assistant

NCA Building Contractors
01.2021 - 07.2024

Vetting & Recruitment Officer

T-Class Security
10.2019 - 01.2021

Office Assistant

MyWorld Retail Services Uk Ltd
01.2019 - 09.2019

Administrator/Receptionist

Infosys Ltd
03.2017 - 11.2018

Mayfair International Academy

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Ruby Rose Leport