Ruby Morgan

• Managing front of house operations and providing a professional, welcoming first point of contact for all patients and visitors

• Handling incoming calls, emails, and appointment bookings while maintaining a calm and organised reception environment
• Scheduling, rearranging, and confirming appointments using internal booking systems.
• Registering patients, updating confidential records, and ensuring all

personal information is handled with discretion and accuracy.
• Supporting patients with enquiries in a sensitive, professional, and compassionate manner.
• Liaising with clinical staff, nurses, and doctors to ensure smooth day-to-day clinic operations.
• Managing waiting areas and ensuring an efficient patient flow throughout busy clinic periods.
• Processing administrative tasks including filing, scanning, document management, and reporting.
• Handling confidential information in line with GDPR and healthcare compliance procedures.
• Resolving front desk issues and patient queries efficiently while maintaining excellent customer service standards.
• Maintaining high standards of professionalism, organisation, and presentation at all times.
• Supporting wider office and administrative functions to ensure smooth operational performance.