Ruby Mars
Middlesbrough
Summary
Highly motivated and versatile professional with nearly a decade of experience across diverse industries. Maintains high standards of customer service in fast-paced environments and delivers effective administrative support. Recognized for exceptional communication skills, both written and verbal, with a strong attention to detail. Adept at optimizing operations, enhancing client satisfaction, and implementing innovative solutions to drive efficiency and engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's-Middlesbrough
01.2023 - Current
- Awarded employee of the month and star crew member for June and July 2023, and March 2024 respectively
- Collaborating with crew members and managers to maintain high standards of service during high-volume, fast-paced operations
- Reduced average order preparation time by 20% through optimized workflows during peak hours
Bar Supervisor/Manager
hap Solutions Group-Middlesbrough
05.2023 - 10.2023
- Implemented an inventory control system that reduced waste by 10%, improving cost efficiency
- Managed high-pressure situations and customer disputes effectively, ensuring smooth operations
- Supervised a team of 10+ employees during large events, providing excellent service to 300+ customers per event.
Fulfilment Associate
Amazon Warehouse-Darlington
11.2022 - 01.2023
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Prepared, organized, and stowed over 1600 envelopes, packages, containers, and pallets daily
- Achieved a 98% accuracy rate in order fulfillment by implementing an optimized approach to merchandise sorting
International Student Recruitment Advisor
GetIn Education Consulting-Lagos
06.2022 - 10.2022
- Increased student recruitment by 25% through targeted outreach strategies, boosting the company's visibility in key markets
- Managed relationships with 30+ educational institutions, maintaining strong client retention and satisfaction
- Created and disseminated marketing content, leading to a 20% increase in client inquiries.
Freelance Copywriter
National Today-Texas
12.2021 - 06.2022
- Proofread and fact-check all written articles and ensured plagiarism levels of less than 8%.
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
Undergraduate Intern
Golden Bean Hotel-Kumasi
02.2019 - 05.2019
- Successfully created a food metric waste measuring system for the hotel's kitchen department.
- Provided administrative and clerical support through EMR systems and Microsoft excel within the accounts department and obtained an average of 80% across all written and oral internship-related assignments.
Logistics Administrator
Rads Delicacy-Kumasi
09.2017 - 09.2018
- Provided ready-to-eat meals for 45% of the international student populace residing at the residence halls
- Created and implemented a record keeping system for orders, enquiries and invoice resulting in a 20% increase in work efficiency.
Senior Customer Service Officer
RUBBI & FAMEKS NIGERIA (Multichoice)
09.2014 - 08.2016
- Planned and implemented publicity strategies in the company, increasing customer patronage by 12%
- Resolved over 200 customer complaints while prioritizing customer satisfaction and loyalty.
Education
Master of Science - Food Biotechnology
Teesside University - Middlesbrough
United Kingdom07.2024
Bachelor's in Food Science -
Kwame Nkrumah University of Science And Technology - Kumasi
08.2020
Skills
- Customer service (6 years)
- Communication skills (7 years)
- Time management
- Critical thinking and Problem solving
- Research & development (2 years)
- Point of Sale Operation (4 years)
- Innovation and Development (4 years)
- Organisational skills
- Team collaboration
- Production Line Work
Certification
Certification of Achievement, 08/01/23, Present, Given in recognition of sustained commitment to the work of the British Red Cross
Awards
- 4TH Best Poster Presenter, 08/01/20, Given in Special Recognition as the Overall 4th best Poster Presenter at the 2020 Ghana Science Association Webinar, Themed: Using Science, Technology and Innovation in the current pandemic and beyond.
- Employee of The Month, 06/01/23, Awarded employee of the month within 5 months of employment at McDonalds
Timeline
Bar Supervisor/Manager
hap Solutions Group-Middlesbrough
05.2023 - 10.2023
Crew Member
McDonald's-Middlesbrough
01.2023 - Current
Fulfilment Associate
Amazon Warehouse-Darlington
11.2022 - 01.2023
International Student Recruitment Advisor
GetIn Education Consulting-Lagos
06.2022 - 10.2022
Freelance Copywriter
National Today-Texas
12.2021 - 06.2022
Undergraduate Intern
Golden Bean Hotel-Kumasi
02.2019 - 05.2019
Logistics Administrator
Rads Delicacy-Kumasi
09.2017 - 09.2018
Senior Customer Service Officer
RUBBI & FAMEKS NIGERIA (Multichoice)
09.2014 - 08.2016
Master of Science - Food Biotechnology
Teesside University - Middlesbrough
Bachelor's in Food Science -
Kwame Nkrumah University of Science And Technology - Kumasi
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