Ruby Mair

• Guided customers in building a cohesive wardrobe for improved personal style.
• Arranged visually appealing displays to entice potential buyers.
• Delivered exceptional after-sales follow-up, ensuring repeat business.
• Offered detailed product information, enhancing buyer decision making process.
• Assisted in stock take activities, maintaining accurate inventory records.
• Enhanced customer shopping experience by providing personalised style advice.
• Worked on window mannequin dressing to attract more footfall.
• Improved store aesthetics with visual merchandising techniques.

• Assisted in stock taking for accurate inventory management.
• Boosted brand reputation with demonstration of product knowledge.
• Educated customers on warranties and return policies for transparency.
• Suggested suitable products to customers for enhanced shopping experience.
• Worked extended hours during holiday season managing high customer footfall.
• Attended training sessions regularly to keep abreast with latest sales techniques.
• Delivered excellent customer service by addressing and resolving queries.
• Monitored and refreshed displays to attract customers.
• Maintained clean, organised retail environment to enhance shopping experience.
• Facilitated smooth checkout process, enhancing customer satisfaction levels.
• Resolved customer complaints swiftly, maintaining company reputation.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Managed day-to-day retail operations smoothly, contributing to a positive shopping atmosphere for customers.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Supported team by demonstrating respect and willingness to help.
• Assisted in Real Estate & Banking Departments across a variety of legal tasks.
• Volunteered across many of the firms initiatives.

My key responsibilities included:

• Assisting with general administrative tasks to ensure the smooth operation of the department.
• Acting as the first point of contact for clients, both in person and over the phone, maintaining a professional and welcoming manner.
• Greeting clients and visitors, ensuring they were attended to promptly and professionally.
• Supporting diary management and scheduling for team members.
• Preparing and sending out valuations to clients in a timely and professional manner.
• Handling client inquiries, providing information, and ensuring effective communication between the firm and its clients.
• Organising and managing property-related documentation to support the valuation and conveyancing process.
• Gaining valuable insight into the workings of a professional legal and estate agency environment, enhancing my knowledge of property law and transactions.
• Competent in using all Microsoft apps, specifically Excel, Word, Outlook. Also competent in using the following softwares: Reapit & Visualfiles

This experience strengthened my administrative skills, attention to detail, and understanding of the property sector within a legal framework

My responsibilities included:

• Providing professional brow services, including shaping, waxing, and tinting, tailored to individual client needs.
• Offering personalised beauty consultations and product recommendations to enhance customers’ makeup routines.
• Demonstrating expert knowledge of Benefit’s product range and educating customers on best practices for application and skincare.
• Building strong client relationships through outstanding customer service and a friendly, welcoming approach.
• Meeting and exceeding sales targets by driving product engagement and increasing brand loyalty.
• Maintaining a clean and hygienic work environment, ensuring all tools and stations meet professional beauty standards.

This role has strengthened my communication skills, product knowledge, and ability to work in a fast-paced, client-focused environment

The Insight Programme was a two-week placement that provided me with valuable exposure to the legal profession. During this time, I:

• Gained hands-on experience in various aspects of legal work through shadowing trainee solicitors.
• Observed legal professionals in action, enhancing my understanding of case management.
• Participated in workshops and networking events, developing key professional skills such as communication, problem-solving, and critical thinking.
• Collaborated with legal teams on practical exercises, strengthening my ability to analyse legal issues and apply theoretical knowledge.
• Engaged with clients and professionals, improving my confidence in discussing legal matters in a professional setting.

My key responsibilities included:

• Informing witnesses about the court process to help them understand procedures and reduce anxiety.
• Providing emotional support by accompanying witnesses in the courtroom during questioning.
• Engaging with service users through telephone calls, face-to-face visits, and other communication methods to assess their needs.
• Arranging and conducting court familiarization visits to help witnesses feel more at ease before proceedings.
• Offering administrative support to ensure a smooth and efficient service user journey.

This role enhanced my interpersonal skills, ability to handle sensitive situations, and understanding of the legal system in a practical setting.

My key responsibilities included:

• Waitressing
• Maintained a Clean workplace constantly.
• Developed experience in cash handling and was happy to take on responsibility in the workplace.
• Organised and motivate new staff, as well as advancing my teamwork skills.
• Worked with a range of customer services, dealing with adults and peers.
• Warmly greeted guests within seconds of arrival at reception to provide a welcoming atmosphere.
• Neatly set tables and kept them neat by clearing away dishes, wiping down surfaces and refreshing beverages.
• Performed shift beginning and closing duties including cleaning, sanitising and replenishing.
• Balanced tills, accurately handled cash and processed credit card payments
• Guided guests through dining rooms and provided needed assistance.
• Maintained bar stocks, replenishing as necessary.

My key responsibilities included:

• Cleaning and Drying Dishes.
• Waitressing
• Set tables
• Served up to 30 tables simultaneously during peak hours.
• Worked for only a short period of time due to medical reasons.