RUBY LITTLE
Sidcup,United Kingdom
Summary
Versatile and driven professional with hands-on experience in recruitment, customer service, and administrative support across fast-paced office and hospitality environments. Adept at managing candidate onboarding, coordinating schedules, and maintaining compliance in high-volume staffing roles. Brings strong interpersonal skills, attention to detail, and the ability to multitask under pressure. Confident in handling front-desk duties, managing correspondence, and resolving client and customer queries with professionalism. Known for building positive relationships with colleagues, clients, and service users. Enthusiastic and quick to learn, with a proactive approach to delivering excellent service and supporting smooth day-to-day operations.
Overview
3
3
years of professional experience
Work history
Recruitment Apprentice
Skilled Careers
London
05.2025 - 07.2025
- Collaborated with internal teams and clients to assess labour requirements and tailor staffing plans for void and tenanted social housing properties
- Sourced and vetted qualified trade operatives (e.g. multi-traders, plumbers, electricians, carpenters) using CRM systems and active search methods
- Created and managed job adverts across multiple platforms including Indeed, CV Library, and Totaljobs, targeting skilled trades professionals across London
- Scheduled and coordinated interviews between candidates and clients, ensuring a smooth and professional recruitment experience
- Built strong relationships with operatives to ensure availability, reliability, and long-term retention across high-volume contracts
- Conducted full compliance checks, including Right to Work, CSCS cards, trade qualifications, and DBS (where applicable), ensuring smooth onboarding
- Regularly gathered workers’ weekly availability and confirmed shifts, creating accurate timesheets to reflect worked hours
- Liaised closely with payroll to ensure all operatives were paid correctly and on time, promptly resolving any payroll discrepancies or issues
- Supported rapid mobilisation for emergency or high-priority projects, filling short-notice vacancies across multiple London boroughs
- Handled day-to-day communication with operatives, resolving queries related to assignments, pay, and job expectations
- Worked with massive clients such as L&Q, Peabody Housing, Wates, and Clarion, managing queries and ensuring consistent service delivery
- Organising and schedueling interviews between candidates and clients
Apprentice Associate Resourcer
Bleep360 Care
Canary Wharf
10.2024 - 04.2025
- Collaborated with team members to assess care packages and staffing plans tailored to mental health service needs.
- Sourced active candidates via CRM systems, ensuring alignment with location and client requirements.
- Created and managed job advertisements across multiple platforms including Indeed, CV Library, and Total Jobs.
- Built and maintained strong relationships with support workers to promote retention and engagement.
- Verified candidate credentials, including DBS checks, Right to Work (RTW) documentation, and professional qualifications for compliance and onboarding.
- Supported the coordination team by filling emergency rotas and crisis care packages on short notice.
- Handled a range of office duties, including responding to calls and resolving day-to-day queries from candidates and service users.
- Managed incoming communications, queries, and complaints from clients, staff, and local authorities with professionalism and discretion.
- Conducted thorough investigations into complaints, ensuring adherence to policy and appropriate resolution for all parties involved.
Assistant (server)
The Traditional Pie and Mash Van
West Kingsdown, Kent
06.2024 - 09.2024
- Assisted chefs in food preparation tasks for quicker service time.
- Handled cash transactions accurately ensuring no discrepancies at the end of shift.
- Maintained a cheerful disposition under pressure, enhancing the overall dining experience of guests.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Snack bar assistant
Mary Hunt - Old Colfians Rugby Club
Lee, London
07.2022 - 05.2024
- Maintained strict hygiene practices whilst preparing food items.
- Utilised excellent communication skills to interact effectively with customers and colleagues alike.
- Followed health and safety regulations strictly, achieving a safe working environment.
- Provided exceptional hospitality service, resulting in repeat business from satisfied customers.
- Took responsibility for opening and closing the snack bar securely every day.
- Restocked shelves and display cases for better product visibility.
- Performed other duties as assigned by the supervisor, demonstrating flexibility and adaptability.
- Prepared fresh food items daily for increased customer satisfaction.
- Trained new employees in snack bar operations, leading to increased productivity levels.
- Managed cash transactions accurately to maintain trustworthiness within the team.
- Collaborated with kitchen staff to ensure smooth operation of snack bar services.
- Multitasking in busy settings.
- Stock rotation practices.
- Menu memorisation.
- Order fulfilment.
- Cash handling.
- Retail sales proficiency.
- Customer service.
- Beverage preparation.
- Catering experience.
- Working under pressure.
- Customer engagement.
- Till operation.
- Food preparation.
- Food wrapping.
- Offered friendly and efficient service to enhance customer retention rate.
Waitress
Mary Hunt - Old Colfians Rugby Club
Lee, London
07.2022 - 05.2024
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
A-Levels - Musical Theatre
North Kent College
Dartford 09/2023 - 05/2024
GCSEs -
bexley heath accademy
Bexleyheath, Bexley 09/2018 - 06/2023
Skills
- Multitasking in busy settings
- Stock rotation practices
- Menu memorisation
- Order fulfilment
- Cash handling
- Retail sales proficiency
- Customer service
- Beverage preparation
- Catering experience
- Working under pressure
- Customer engagement
- Till operation
- Food preparation
- Food wrapping
Personal Information
Nationality: British
Custom
References available upon request.
Timeline
Recruitment Apprentice
Skilled Careers
05.2025 - 07.2025
Apprentice Associate Resourcer
Bleep360 Care
10.2024 - 04.2025
Assistant (server)
The Traditional Pie and Mash Van
06.2024 - 09.2024
Snack bar assistant
Mary Hunt - Old Colfians Rugby Club
07.2022 - 05.2024
Waitress
Mary Hunt - Old Colfians Rugby Club
07.2022 - 05.2024
A-Levels - Musical Theatre
North Kent College
09/2023 - 05/2024
GCSEs -
bexley heath accademy
09/2018 - 06/2023
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