Hi, I’m
Ruby Lee
Rainworth,Nottinghamshire
Summary
Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
5
years of post-secondary education
Work history
Marshall Motor GroupNottingham
Service advisor
05.2023 - Current
Job overview
- Booked appointments and managed vehicle drop-off pick-up.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Upsold products and services to customers to complement orders.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Responded to customer requests with friendly, knowledgeable service and support.
- Responded to questions regarding service outcomes and resolved complaints.
Center ParcsNewark on Trent, Nottinghamshire
Waitress
09.2021 - 05.2023
Job overview
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
The Joseph Whitaker SchoolMansfield
A-Levels from BTEC sports
09.2020 - 06.2022
The Joseph Whitaker SchoolMansfield
A-Levels from Business
09.2020 - 06.2022
The Joseph Whitaker SchoolMansfield
A-Levels from Health and social
09.2020 - 06.2022
Skills
- Customer service
- highly dependable
- hardworking
- good organisation skills
- communication skills
- Estimate preparation
Languages
English
Native
Timeline
Service advisor
Marshall Motor Group
05.2023 - Current
Waitress
Center Parcs
09.2021 - 05.2023
The Joseph Whitaker School
A-Levels from BTEC sports
09.2020 - 06.2022
The Joseph Whitaker School
A-Levels from Business
09.2020 - 06.2022
The Joseph Whitaker School
A-Levels from Health and social
09.2020 - 06.2022
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