Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Ruby Hawkins

Newport

Summary

Overall I would like to seek and maintain a full-time position that offers professional challenges that utilize my personal skills, time management and problem-solving skills. I would like to re-enter the education sector as I have realised over time supporting children's needs and educational, physical and emotional development is my passion. I am known by my colleagues in my current position as a retail assistant as bubbly, approachable, professional, charismatic, confident, compassionate and enthusiastic. Ideally I would love to utilize these traits in a childcare environment. I am Excited to be surrounded by children and play a role in their growth. I would like to say I am kind, patient and demonstrate a strong drive to support social and the emotional development of children.

Overview

3
3
years of professional experience
8
8
years of post-secondary education

Work history

Retail Assistant

Marks and Spencers
Newport, Wales
08.2021 - Current


  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built lasting relationships with clients through customer service interactions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Childcare Practitioner in training

Coleg Gwent
Newport, Wales
09.2020 - 06.2022
  • Created positive, engaging learning environments to improve student experiences.
  • Adhered to policies and procedures and legislative requirements relating to child care.
  • Thoroughly cleaned and disinfected play areas to control health risks.
  • Demonstrated professionalism and compassion to support best practices and quality standards.
  • Gave direct instructions to manage behaviour, maintaining positive learning environments.
  • Offered tailored assistance to children with additional needs, determining inclusive learning opportunities.
  • Made changes to the learning environment to fit all children's needs.
  • Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
  • Built strong and trusting relationships with children
  • Worked with children aged from the ages of 3 years old to 8 years old but specialised in foundation phase
  • Developed strong alliances and communication with staff, parents and carers to manage early learning needs.
  • Documented learning and development milestones of children to determine progress and growth.
  • Created fostering environments to address diversity, disabilities and medical needs of children.
  • Supervised pupils during lunchtimes and educational trips.
  • Created activities and lesson plans with an holistic approach to supports all needs.
  • Prepared visual aids, equipment and classroom displays for daily lessons.
  • Managed challenging child behaviour.

Education

Certificate of Higher Education - Level 3 Children's Care, Play, Learning and Development

Coleg Gwent
Newport
09.2020 - 06.2022

A-Levels -

St Julians
Newport
09.2018 - 05.2020

GCSEs -

St Julians Newport
Newport
09.2013 - 06.2018

Skills

  • Self-motivated
  • Good communicator
  • Target-driven
  • Positive reinforcement
  • Special needs assistance especially 1 to 1
  • Curriculum knowledge
  • Childhood development reporting
  • Behaviour management
  • Diligent supervision
  • Lesson and activity planning
  • Inclusive learning techniques
  • Hygiene control
  • Emotional and social development support
  • Play-based learning
  • Enrichment activities
  • First Aid and CPR certified
  • Child development
  • Early childhood education
  • Behaviour redirection

Languages

English
Fluent

Timeline

Retail Assistant

Marks and Spencers
08.2021 - Current

Childcare Practitioner in training

Coleg Gwent
09.2020 - 06.2022

Certificate of Higher Education - Level 3 Children's Care, Play, Learning and Development

Coleg Gwent
09.2020 - 06.2022

A-Levels -

St Julians
09.2018 - 05.2020

GCSEs -

St Julians Newport
09.2013 - 06.2018
Ruby Hawkins