Ruby Callaghan
Waltham Abbey ,Essex
Summary
Motivated and reliable individual with over 2 years of experience in customer service. Works efficiently and professionally while delivering friendly and knowledgeable help.
Overview
2
2
years of professional experience
Work history
Receptionist
HMG Physiotherapy Clinic
Waltham Abbey, Essex
2025.11 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Upheld confidentiality with sensitive information handling procedures.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained accurate logs of visitor entries for security purposes.
Checkout operator
Tesco
Epping , Essex
2023.10 - Current
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Working on self service checkouts, managing queues to reduce customer waiting times.
- Checked customer ID when selling age-restricted items, following store policy.
- Regularly cleaned work areas, ensuring store stayed tidy in line with company standards.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Assisted customers to find products, enhancing their shopping experience.
- Helped train new staff contributing positively towards teamwork and skill development within the team.
- Trained in other areas within the store to help out during quieter hours or when departments are short on staff.
Education
A-Levels - English literature, History and Biology
Epping St John’s Sixth Form
Epping 09.2025
GCSEs -
King Harold Academy
Waltham Abbey06.2023
Skills
- Customer relations
- Conflict resolution
- Professional appearance
- Outgoing and enthusiastic
- Discretion and confidentiality
- ID verification
- Positive attitude
- Maintaining a clean work space
- Patience and composure
- Flexible
- Calm under pressure
- Well-presented
- Professional attitude
Affiliations
- Street dance- with Hip Hop Pop who I have danced with for over 10 years
- Attending various air shows- including RIAT 2025
- Sports- was always part of netball and football teams in school
- Discussing the latest shows and books with friends
Accomplishments
- Received a Jack Petchey award through the company I dance with
- Was a wellbeing champion in secondary school
- Was a prefect during secondary school
- I was part of football and netball teams where I eventually helped with coaching young or new members
- Took part in the 2024 and 2025 Olympiad for biology
Timeline
Receptionist
HMG Physiotherapy Clinic
2025.11 - Current
Checkout operator
Tesco
2023.10 - Current
A-Levels - English literature, History and Biology
Epping St John’s Sixth Form
GCSEs -
King Harold Academy