Ruby Andrews
Barnsley ,South Yorkshire
Summary
I am a dedicated and compassionate individual with strong communication skills and organisational abilities, coupled with experience in customer service and administrative tasks. I possess the ability to handle sensitive information with confidentiality and ease, ensuring smooth daily operations and client satisfaction. I am an accomplished foundation degree student, pursuing veterinary nursing, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
8
8
years of professional experience
Work history
Veterinary receptionist
Springfield Vets
Sheffield , South Yorkshire
2025.04 - Current
- Processed payments for services rendered, maintaining accurate financial records.
- Ensured stock of necessary supplies was maintained; ordered new inventory as required.
- Provided compassionate support to distressed pet owners, ensuring their comfort during visits.
- Coordinated medication orders for timely collection by pet owners.
- Answered client queries with detailed knowledge of pet care.
- Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
- Managed appointment schedule for efficient clinic operation.
- Maintained clean reception area, creating a welcoming environment for clients.
- Contributed to the efficient running of the practice by helping with general cleaning duties.
- Updated database regularly with current client information, aiding communication efforts.
- Demonstrated excellent customer service skills when dealing with inquiries over phone or in person.
- Explained charges and fees and assisted clients in understanding invoice line items.
- Created safe, welcoming clinic environment and waiting area for clients and pets.
- Used clinic software system to generate invoices and process client payments.
- Answered busy multi-line telephone and directed calls and messages to appropriate personnel.
- Organised veterinary records to ensure quick access during consultations.
- Streamlined communication between veterinary team and clients through effective liaison activities.
Student veterinary nurse
Springfield Vets
Rotherham, South Yorkshire
2024.04 - 2025.04
- Communicated effectively with pet owners for transparent treatment process.
- Provided animal care information on behaviour and parasite control.
- Offered emotional support to animal owners throughout distressing periods.
- Monitored anaesthetised animals during surgery, ensured stable vital signs throughout procedure.
- Facilitated smooth practice operations, monitoring and ordering supplies to ensure ongoing availability.
- Minimised risk of infection by cleaning and sterilising surgical equipment in line with practice procedures.
- Performed radiography, urine tests and other routine and laboratory tests to diagnose health conditions.
- Maintained cleanliness of work area to ensure a hygienic environment.
- Complied with all safety protocols during clinical procedures to minimise risk of harm.
- Administered injections for better patient care.
- Handled emergency situations calmly.
- Supported the vet during surgical procedures by preparing necessary tools and medications.
- Prepared operating theatre with necessary equipment.
- Conducted follow-up calls on discharged patients to monitor recovery progress.
- Ensured treatment effectiveness, providing clear, detailed at-home directions for usage.
- Ordered, dispensed and administered prescribed medications and medical products.
- Calculated, prepared and administered medications under veterinarian instruction.
- Checked weight, heart rate and temperature of pets regularly, promptly reporting changes for quick resolution.
- Accepted payments and wrote receipts, answered calls and performed other reception duties.
Crew member
McDonald's
Barnsley, South Yorkshire
2021.11 - 2025.04
- Offered menu recommendations based on customer preferences improving their dining experience.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Participated in regular stock takes helping manage supplies efficiently.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
Work experience
The Pet Vet
Rotherham, South Yorkshire
2021.10 - 2023.01
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
Waitress
The Norfolk Arms
Chapeltown, Sheffield
2021.08 - 2021.11
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Utilised professional communication skills to resolve customer complaints.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Chip shop assistant
The Main Fish & Chip Co
Wombwell, Barnsley
2021.05 - 2021.09
- Ensured quick service by efficiently wrapping prepared meals for takeaway customers.
- Adhered strictly to food safety regulations, maintaining highest standards of hygiene at all times.
- Improved customer service by promptly and accurately taking orders.
- Worked closely with team members to create a pleasant work environment.
- Maintained high cleanliness standards with regular cleaning of all surfaces and utensils.
- Handled cash transactions, ensuring correct change was provided every time.
Stable hand
Rockley Equestrian Centre
Barnsley, South Yorkshire
2018.01 - 2020.01
- Cared for various animals including horses, cows, pigs and chickens.
- Fed and watered them throughout the day and cleaned out their stables ready for the evening.
- Ensured horses were properly groomed and tacked up prior to lessons.
- Untacked, groomed and put rugs on horses after lessons, making sure they were properly cooled down before eating their evening feed.
- Made sure the yard was spotless and all animals were cared for before leaving the yard at the end of my shift.
- Assisted in restraining horses for basic procedures such as dentals and vaccinations when the vet required it.
Education
FdSc - Veterinary Nursing
University Centre Askham Bryan
York 2023.09 -
Diploma of Higher Education - Animal Management
Barnsley College
Barnsley 2021.09 - 2023.05
GCSEs -
Kirk Balk Academy
Barnsley 2016.09 - 2021.05
Skills
- Team collaboration
- Effective communication
- Proactive initiative
- Detail-oriented focus
- Eagerness to learn
- Timely punctuality
- Active listening
- Adaptable flexibility
- Organizational skills
- Independent work
Timeline
Veterinary receptionist
Springfield Vets
2025.04 - Current
Student veterinary nurse
Springfield Vets
2024.04 - 2025.04
FdSc - Veterinary Nursing
University Centre Askham Bryan
2023.09 -
Crew member
McDonald's
2021.11 - 2025.04
Work experience
The Pet Vet
2021.10 - 2023.01
Diploma of Higher Education - Animal Management
Barnsley College
2021.09 - 2023.05
Waitress
The Norfolk Arms
2021.08 - 2021.11
Chip shop assistant
The Main Fish & Chip Co
2021.05 - 2021.09
Stable hand
Rockley Equestrian Centre
2018.01 - 2020.01
GCSEs -
Kirk Balk Academy
2016.09 - 2021.05