Organised, enthusiastic and professional, with undeniable interpersonal skills. Effective facilitator and coach, with experience in delivering projects, meeting specific aims and objectives. Interested in remote/hybrid work opportunities to utilise hard working ethic and passion for people and their success.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Business Manager
Soul Spirits Ltd
, Cornwall
04.2015 - 03.2023
Responsible for developing sales channels, maintaining client relationships
Reported and tracked sales account targets, presenting recommendations to improve sales performance and identify growth opportunities
Grew business sales from £70k to £310k in two years
Managed recruiting training and development based on PTLLS, Enterprise Facilitation, experience
Trained in specialist inventory software to boost productivity and efficiency e.g
SOS Inventory
Managed a retail outlet, stock control, complaints handling, payments.
Grants Facilitator
Self-employeed
, Cornwall
03.2014 - 02.2016
Project managed grant opportunities for SME's with an aim to grow/step change their operations.
Advised on grants available such as ERDF, RGF, ESF;
Completed grant applications, including P&L/Cashflows, grant claims
Provided a quality service and excellent attention to detail for each client
Cultivated and inspired strong relations with all stakeholders and communicated effectively, for instance with programme managers, procurement teams and other stakeholders involved in the process.
Often working under pressure, managing deadlines and expectations.
Administration and project managed with confidence and confidentiality.
Grants Officer
Cornwall Devlopment Company
, Cornwall
05/2012 - 09/2013
Vital focal link within a dedicated team delivering Regional and European funding investment to the private sector in Cornwall and the Isles of Scilly with strategic aims and objectives
Managed a portfolio of 30 grant applications, effectively and efficiently, equating to £2.7m
Assisted needs and requirements of clients by being a source of information and having a wide range of local knowledge of support, utilising coaching skills and advice and guidance principles
Developed and maintained relations with delivery partners and other stakeholders
Supported the host/funding organisations' requirements in terms of a well-run and clearly documented project.
Enterprise Facilitator
Cornwall Development Company, Cornwall
02.2010 - 03.2012
One of only a team of two to establish and deliver the Sirolli Institute model of Enterprise Facilitation to stimulate Enterprise in West Cornwall
Raised awareness of SME's requiring business support in Cornwall and to signpost those requiring employment and/or training
Inspired the support of 70 businesses and organisations to dedicate time, skills and expertise to the SME's in two years
Achieved double the required outputs, meeting 114 potential clients, coaching 48, created 28 jobs, 11 new startups within 24 months
Accountable to various stakeholders and managing expectations and meeting deadlines
Supported the host and funding organisations' requirements in terms of a well-run and clearly documented project.
Education
BA Hons - Tourism Management
Bradford University
Bradford
09.1998 - 06.2001
Certificate in Radio Broadcasting - Communications
Diploma of Higher Education - Customer Relations Management
University of Cambridge
Bradford
2008 - 2008
NVQ Level 1 - Digital Communications
Unlocking Potential
Cornwall
2022 - 2022
Social Media/Website Marketing short course
Plymouth University
Cornwall
2019 - 2019
Skills
Analytical, resourceful, confident, organised
Customer service
Interpersonal skills
Flexible, adaptable
Motivated and empowering
Microsoft Office Proficient
Operations management
Project budgeting
Business administration
Interests
History/Heritage, Food/Drink, herbal remedies.
Additional Information
Additional informationMembership/ Bodies/Awards , British Distillers Alliance Sirolli Institute 16 awards for drinks creations 2015-2022 Nominated for Gin Producer UK by the IWSC 2017 Nominated for Business Woman of the Year ATL 2009 Runner up in Yorkshire Regional University Enterprise Awards 2007 Winner of the Local University of Bradford Enterprise Award 2007, Emergency First Aid at Work